Lending Manager

About the role

The Lending Manager at MassMutual Federal Credit Union (MMFCU) oversees the credit union's lending operations, including consumer, home equity, and mortgage products. Reporting to the Chief Lending Officer (CLO), this role leads the lending team and drives loan production growth through effective pipeline management, process optimization, and execution.

Responsibilities

• Lead and oversee the end-to-end execution of the credit union’s lending function across consumer, home equity, and mortgage products, ensuring consistency, efficiency, and service quality.
• Provide leadership and direction to originations, processing, servicing, and lending support teams to drive effective pipeline management and operational performance.
• Ensure compliance with all applicable lending regulations and investor requirements (including NCUA, RESPA, and Fannie Mae), while maintaining strong internal controls and quality standards.
• Direct lending operations across the full lifecycle, including application workflow management, underwriting support coordination, loan funding, collateral and title tracking, servicing oversight, and exception management.
• Monitor and actively drive lending pipeline, cycle times, and service levels to increase loan production, improve pull-through, and ensure timely processing, closing, and funding of loans.
• Identify operational risks, bottlenecks, and inefficiencies, and implement scalable process improvements across the lending lifecycle.
• Develop and maintain SOPs, controls, and documentation to support consistency, compliance, and audit readiness, while driving continuous process improvement.
• Serve as Lending Operations Lead for core system conversion and ongoing system optimization, including workflow design, data validation, UAT, training, and post-conversion stabilization.
• Partner cross-functionally with IT, Finance, Operations, vendors, and internal stakeholders to support system integration, operational readiness, and issue resolution, while serving as an escalation point and backup to the CLO.

Requirements

• Bachelor’s degree
• 5+ years of lending experience within a financial institution
• 2+ years of experience managing or overseeing a team

Preferred Qualifications

• Credit union experience strongly preferred
• Experience with lending systems (e.g., MeridianLink) and workflow optimization
• Experience with core system conversion or major system implementation
• Strong understanding of lending regulations (RESPA, TILA, NCUA, and Fannie Mae servicing expectations)
• Experience with process improvement, reporting, and data-driven performance management
• Leverage AI tools and large language models to improve workflow efficiency, documentation, and decision support

What You Can Expect

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

Pay

$81,154.70 - $111,053.80