Lending Center Manager

About the role

Responsible for the development and growth of the department's key drivers, which include growth of loans, deposits, and net income, while managing risk.

Responsibilities

• Establish and maintain a highly motivated, well-trained staff with effective associate teamwork relations.
• Provide leadership, motivation, direction, coaching and mentoring for credit union associates to strive for excellence.
• Develop position standards, chart workflow, and adjust workloads when necessary, according to type/amount of volume. Assess and recommend staffing levels within area of responsibility.
• Monitor associates’ workflow of applications, title follow-ups, CPI, DP (debt protection) percentages to ensure they are being handled timely and correctly.
• Monthly coaching and ongoing mentoring of associates including evaluating and performing reviews of designated staff to ensure quality of work and service.
• Hold periodic staff meetings to discuss areas needing improvement, changes in procedures, new developments, or services and to present general information. Attending management meetings as scheduled, providing effective feedback and support to the executive team, including assisting and supporting current and future needs.
• Maintain knowledge of all state and federal regulations that are applicable to the transactions performed in the lending areas to stay in compliance.
• Manage delinquency of assigned loan files.
• Complete in-house training based on required classes set up for this position.
• Assist in any area as directed by management.

Requirements

• Education- Advanced coursework in Business, Finance, or a related field strongly preferred.
• Experience/Knowledge- Some supervisory experience required, 3 years or more preferred. Experience should include performance management, training, staffing and managing compliance.
• Credit Union or banking experience required. 2 or more years’ experience in a role including lending and developing deposit portfolios required, 3-5 years preferred.
• Requires knowledge of all related banking regulations, and ability to learn and effectively apply policies/procedures for all services and products.
• Must have demonstrated leadership experience and qualities to support the needs of the department
• Must have demonstrated experience and success in a goal-oriented role and managing a team with deliverables and expectations.

Skills

• Professional, well-developed interpersonal skills necessary for handling all member needs and supervising staff.
• Demonstrated excellent decision making, judgement and time management.
• Demonstrated ability to promote products and services in a sales and service environment to reach the credit union’s financial goals.

Benefits

• Medical – LFCU pays 85% of premium, associates pay only 15%
• Dental – LFCU pays 100% of premium
• Vision - LFCU pays 50% of premium
• Life and ADD – LFCU pays 100% of premium. Additional coverage available with associate contribution.
• Short-term and Long-term Disability – LFCU pays 100% of premium
• AFLAC Supplemental – Cancer, Critical Care, Accident, Hospital - associate paid
• Flexible Spending Accounts (FSA) – Health Savings and Dependent Care
• LFCU matches 100% up to 3% plus 50% up to 5% of associate’s 401(k) contributions, for a total of 4%
• LFCU contributes 5% of associate earnings to Profit Sharing.
• Vacation– 2 weeks/year for new hires
• Sick – 2 weeks/year for new hires
• Personal Day – 2 days earned after one year
• Holiday Pay – 6 paid holidays/year plus 5 additional federal holidays per year are reserved for all-staff meetings. For one 1 of the 5, staff are required to attend an all-staff meeting, and the remaining 4 may be provided as holiday pay based on LFCU's discretion.
• Funeral Leave
• Quarterly all-staff professional development
• Tuition Reimbursement
• Fitness Club Reimbursement
• Free Breakfast Friday
• LFCU Apparel – 2 free items annually