Lending Services Manager

About the role

BrightStar Credit Union is a member-focused organization founded in 1946, serving educators and now 23 counties across Florida. We offer competitive benefits, advancement opportunities, and comprehensive training programs.

Responsibilities

• Direct day-to-day servicing activities including loan boarding, payment processing, escrow administration, advances, fee assessment/waivers, payoff quotes, releases/satisfactions, collateral tracking, and account maintenance.
• Establish and enforce standard operating procedures (SOPs) and quality control checkpoints to ensure accuracy, timeliness, loan compliance, and consistent member service.
• Oversee servicing for rate/term changes, modifications, extensions, renewals, assumptions (as applicable), and post-closing changes in accordance with policy and regulatory requirements.
• Maintain servicing compliance with applicable federal and state requirements, credit union policies, and internal controls.
• Manage processes and maintain controls for all payment applications, real estate tax and insurance tracking, and title and lien perfection.
• Support portfolio analytics by ensuring clean servicing data, accurate coding, and consistent documentation.
• Hire, train, coach, and develop a high-performing servicing team.
• Provide routine and ad hoc reporting for lending leadership and risk management.

Requirements

• Bachelor's degree in finance, business, or related field; or five+ years of loan servicing experience.
• Two years of supervisory/management experience.
• Deep understanding of loan origination and servicing processes and systems.
• Strong working knowledge of loan servicing functions: payment processing, escrow administration (if applicable), lien/title/UCC tracking, collateral maintenance, and payoff/release processing.
• Demonstrated ability to interpret policies, procedures, and regulatory requirements and translate them into operational workflows.
• Proficiency with core banking systems, LOS platforms, document imaging, Microsoft 365 (Excel, Word, Teams), and reporting tools.

Qualifications

• Operational excellence and strong attention to detail.
• Leadership, coaching, and change management.
• Excellent communication skills, both oral and written.
• Leadership presentation skills.
• Member-first service mindset.
• Analytical problem solving and root-cause analysis.
• Ability to manage multiple priorities and deadlines.
• Cross-functional collaboration (Lending, Collections, Compliance, Finance, IT).

Skills

• Operational excellence and strong attention to detail.
• Leadership, coaching, and change management.
• Excellent communication skills, both oral and written.
• Leadership presentation skills.
• Member-first service mindset.
• Analytical problem solving and root-cause analysis.
• Ability to manage multiple priorities and deadlines.
• Cross-functional collaboration (Lending, Collections, Compliance, Finance, IT).

Benefits

Medical, Dental, and Vision coverage. 401K Plan with matching contributions. Tuition reimbursement program. Supplemental benefits engagement area, wellness studio & gym at corporate headquarters. Company-paid life insurance. Health savings account with company contributions.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

Compliance

Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within BSCU will consider awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and Compliance Departments. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act.

Physical Requirements

The physical demands described here are those an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions.

Work Environment

The environmental characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer

BrightStar Credit Union is an Equal Opportunity Employer.

Drug-Free Workplace

BrightStar Credit Union is a Drug-Free Workplace.