Lending Manager

Role Responsibilities

• Lead, coach, and develop a high-performing lending team through effective hiring, onboarding, training, performance management, and ongoing professional development.
• Oversee direct, indirect, and employee lending activities, ensuring sound underwriting decisions, risk management, and adherence to credit union policies.
• Monitor lending performance, analyze trends and portfolio metrics, and provide reporting and recommendations that support organizational goals and strategic decision-making.
• Ensure accurate loan documentation, underwriting records, and regulatory compliance while maintaining high standards for quality control across lending operations.
• Identify opportunities to improve processes, workflows, and efficiencies through data analysis, system optimization, and continuous improvement initiatives.
• Resolve complex member concerns and escalated lending matters while delivering exceptional service and positive member experiences.
• Support the day-to-day operations of the Loan Center, including workflow management, board reporting, policy administration, audit support, and departmental projects.
• Partner with Marketing and other departments to promote lending products, strengthen member and dealer relationships, and support loan growth objectives.
• Collaborate across the organization to enhance operational effectiveness, improve service delivery, and support strategic initiatives.
• Serve as a subject matter expert on lending systems, underwriting tools, and lending-related processes while supporting reporting and project implementation efforts.
• Develop and deliver training programs, educational resources, and ongoing support to strengthen underwriting knowledge, lending consistency, and staff performance.
• Promote and support loan protection products and ancillary services through employee education, performance monitoring, and coaching.
• Build and maintain strong dealer partnerships while supporting indirect lending operations, centralized lending functions, and relationship management activities.
• Aid with audits, examinations, compliance reviews, and regulatory requests to ensure ongoing adherence to internal policies and external requirements.
• Provide operational support across all lending channels, including indirect, mortgage, participation, and centralized lending functions as business needs require.

Knowledge & Skills

• 5-8 years of financial institution/lending experience or related work experience.
• Strong leadership skills, including experience with employee coaching, development, performance management, and team building.
• Strong knowledge of consumer, indirect, and mortgage lending principles, including credit analysis, income evaluation, risk assessment, and loan policy application.
• Strong organizational, analytical, and problem-solving skills are required.
• Excellent verbal and written communication skills.
• Highly developed strong verbal and written communication skills.
• Excellent time management skills.
• Ability to multi-task and prioritize.
• Strong attention to detail, including research and reporting skills.
• Proficient in Microsoft Outlook, Word and Excel.

Work Environment

Monday–Friday, 8:30AM–5:00PM EST, with a hybrid work schedule that includes three days per week in the office.