Legal Support Supervisor

About the role

At Ashurst Perkins Coie US LLP, our people and technology are essential to delivering outstanding client service. We’re seeking a Legal Support Supervisor to lead and develop Legal Practice Assistants, Legal Executive Assistants, and Legal Support Assistants in multiple offices to ensure efficient, accurate, and high-quality support for attorneys and clients. This role combines team leadership, HR administration, training and development, workflow optimization, and operational coordination to deliver consistent, value-added legal support.

The position supervises LPAs supporting the Seattle transactional practice group and the Bellevue and Boise offices, requiring regular travel between locations.

Responsibilities

• Lead, coach, and develop legal support professionals while balancing workloads and optimizing office workflow.
• Partner with attorneys and firm leadership to ensure effective support, attorney assignments, and high-quality work product.
• Manage staffing, hiring, onboarding, performance evaluations, employee concerns, timekeeping, absences, and departures.
• Develop and deliver training programs covering legal processes, firm procedures, technology, and AI tools.
• Identify training needs, address skill gaps, and support ongoing professional development.
• Monitor ServiceNow workflows, operational processes, and resource allocation to improve efficiency and service delivery.
• Collaborate with HR, Shared Services, practice groups, and firm leadership on staffing, compliance, performance, and operational needs.
• Identify and escalate workflow or performance issues affecting client service, productivity, or team morale.
• Communicate and implement firm policies, procedures, and best practices.

Requirements

• Five-plus years of experience in legal support or timekeeper role.
• Law firm experience required.
• Strong leadership, problem-solving, organizational, and communication skills.
• Ability to manage competing priorities, workflows, and resources.
• Proactive approach to technology, process improvement, and client service.
• Bachelor’s degree or equivalent experience preferred.

Preferred Qualifications

• At least one year of direct supervisory experience.
• Experience supervising legal support professionals.
• Experience with ServiceNow, Workday, or similar systems.
• Experience developing, training and implementing technology or AI solutions.
• Experience with workforce planning, process improvement, and operational reporting.

Benefits

• Eligibility for an annual discretionary bonus.
• 401(k) plan.
• Medical, dental, and vision insurance.
• Accrued paid time off plan starting at 20 days annually.
• Personal medical and parental leave.
• Up to ten paid holidays.
• Family care benefits.

Pay

Washington State compensation range: $98,350 to $149,480 annually. Actual compensation may vary depending on experience, skills, market conditions, and internal equity.