Legal Receptionist, Fully Remote

Responsibilities

• Answer high-volume inbound phone calls across multiple lines and route calls appropriately
• Take detailed notes and messages while ensuring accurate communication with attorneys and staff
• Professionally communicate with prospective and existing clients regarding their legal matters
• Conduct initial client screening and gather relevant information
• Serve as the primary point of contact for callers and provide exceptional client service
• Make outbound calls on behalf of attorneys as needed
• Schedule consultations, appointments, and meetings while maintaining multiple calendars
• Enter and track important court dates, deadlines, appointments, and client communications
• Provide timely reminders to attorneys and staff regarding upcoming deadlines and events
• Maintain accurate contact records and client information databases
• Aid with general administrative and office support functions
• Assist with document preparation, correspondence, and client communications
• Scan, organize, label, and file legal and administrative documents
• Preserve and maintain updated case records and filing systems
• Assist with legal filings and e-filings as needed
• Summarize documents and draft basic correspondence for attorney review
• Conduct documentary and statistical research when requested
• Maintain organized digital client files and records
• Input information into Excel spreadsheets, billing systems, and case management software
• Source and verify important case information and documentation
• Ensure confidentiality and accuracy when handling sensitive client information
• Support attorneys and staff with case-related administrative projects

Qualifications

• Minimum of 2 years of receptionist experience required, preferably within a law firm
• Legal receptionist experience strongly preferred
• Strong organizational skills and exceptional attention to detail
• Ability to manage high call volume while maintaining professionalism and accuracy
• Excellent verbal and written communication skills
• Strong calendaring and scheduling experience
• Ability to handle confidential and sensitive information with discretion
• Proficiency with Microsoft Office Suite required
• Experience with legal technology, court-filing systems, or case management software preferred
• Experience with MyCase, RingCentral, Microsoft Word, and Excel is a plus
• Outstanding time management and multitasking abilities
• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• Mandarin proficiency is a plus
• Cantonese proficiency is a plus