Remote Receptionist

Responsibilities

• Serve as the first point of contact for clients, prospective clients, attorneys, and staff.
• Answer and manage a high volume of incoming calls with professionalism, discretion, and empathy.
• Schedule consultations and coordinate availability with the firm’s intake specialists.
• Communicate with intake specialists through live chat to determine who can accept prospective client calls.
• Gather essential information from prospective clients, including their name, phone number, and type of legal matter.
• Create and maintain prospective client profiles and portals within the firm’s case management and CRM system.
• Open approximately 20 prospective client portals each day.

Requirements

• At least 3 years of receptionist experience in a professional, high-volume environment.
• Current or recent experience performing responsibilities closely aligned with a receptionist role.
• Prowess in handling challenging clients with patience, professionalism, and sound judgment.
• Strong time-management, organization, and multitasking abilities.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Benefits

• Medical, dental, and vision insurance, Employer-paid life insurance.
• 401(k) plan with a 3% employer match after one year.
• 2 weeks of combined vacation and sick leave.
• 10 paid holidays, including your birthday.
• $125 monthly work-from-home stipend.
• $125 monthly health and wellness stipend.

Pay

Salary range: $22–$40 per hour, DOE

Schedule

Full-time, remote position.