Experienced Remote Therapist Receptionist

About the role

This is not an entry-level position. We are looking for an experienced professional who understands the fast-paced nature of a behavioral health practice and has previous experience scheduling therapy appointments, supporting therapists, and providing outstanding customer service to patients.

Responsibilities

• Schedule, reschedule, and confirm therapy appointments.
• Answer incoming phone calls with professionalism and compassion.
• Respond promptly to patient questions and concerns.
• Cookordinate therapist schedules while maximizing appointment availability.
• Verify patient demographics and insurance information.
• Communicate effectively with therapists and administrative staff.
• Process cancellations and maintain accurate scheduling records.
• Document patient communications within the electronic health record (EHR).
• Provide exceptional customer service while maintaining HIPAA compliance.
• Assist with additional administrative duties as assigned.

Qualifications

• Applicants must meet one of the following requirements: 3–5 years of experience scheduling therapists in a behavioral or mental health practice; OR 3–5 years of receptionist or administrative experience in a direct mental health setting.

Required Skills

• Minimum 35 years of relevant experience (required).
• Previous experience in a mental health, psychiatry, psychology, counseling, or therapy practice.
• Ability to remain calm and professional in a fast-paced environment.
• Experience using an Electronic Health Record (EHR) system (eClinicalWorks experience is a plus).
• Reliable high-speed internet and a quiet, professional home office.
• Proficient with Google Workspace.

To Apply

Please submit your resume along with a brief summary of your experience in mental health scheduling or administrative support. Only candidates meeting the required experience qualifications will be considered.