Legal Operations Processor - Legal Services Writs & Levies

Wells Fargo is seeking a Legal Operations Processor to support the Writs and Levies functions in Legal Services within the Chief Operating Office (COO).

About the role

In this role, you will:

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal and external business partners
• Negotiate with external business partners to assure resolutions and deadlines are met
• Perform moderately complex administrative, operational, and customer support tasks
• Provide training to less experienced Operational Legal Specialists
• Receive direction from leaders and exercise independent judgment while developing knowledge to understand function, policies, procedures, and compliance requirements
• Escalate non-routine questions to supervisor
• Seek ways to improve customer service experience and determine proper course of action based on business partners' needs
• Support various operational tasks relating to subpoenas, levies, and other legal documents representing Wells Fargo

Location & Schedule

• Location: 800 S. Jordan Creek Parkway, West Des Moines, IA (preferred; relocation assistance not available)
• Shift: 8:30 a.m.–5:00 p.m. CT, Monday–Friday (overtime may be required based on business need; shift subject to change)
• Hybrid: Rotating weeks in office after training is complete
• Training: 8:30 a.m.–5:00 p.m. CT, Monday–Friday for approximately 4–6 weeks

Requirements

• 1+ year of Legal Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Strong collaboration, influencing, and stakeholder engagement skills with demonstrated ability to work effectively across business and functional teams, resolve issues, overcome obstacles, and build strong working relationships
• Strong customer focus with the ability to provide high-quality customer service by actively listening, efficiently eliciting information, comprehending complex needs, and resolving internal and external customer issues while balancing enterprise priorities
• Strong organizational, prioritization, and execution skills with high attention to detail and accuracy, including demonstrated ability to manage multiple priorities and competing deadlines while consistently delivering high production quality results
• Strong verbal, written, and interpersonal communication skills with proven experience translating complex information into clear, concise, and audience-appropriate messaging
• Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
• Experience analyzing legal statutes, working with legal rules and procedures, and processing legal filings within multiple jurisdictions
• Financial services experience
• Experience with Wells Fargo Writs and Levies processes and procedures
• Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) skills
• Proficient technology skills, including operational systems and tools, such as Hogan and 1LLG

Job Expectations

• Ability to work outside of regular business hours as needed
• Ability to work additional hours including weekends and holidays as needed or scheduled
• Adhere to standards outlined in written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location(s) on the job opening