Legal Operations Processor - Writs and Levies (Legal Services / Chief Operating Office)

Wells Fargo is seeking a Legal Operations Processor to support the Writs and Levies team in Legal Services within the Chief Operating Office (COO).

Responsibilities

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal and external business partners
• Negotiate with external business partners to assure resolutions and deadlines are met
• Perform moderately complex administrative, operational, and customer support tasks
• Provide training to less experienced Operational Legal Specialists
• Receive direction from leaders and exercise independent judgment while developing knowledge of function, policies, procedures, and compliance requirements
• Escalate non-routine questions to supervisor
• Improve customer service experience and determine proper course of action based on business partners' needs
• Support various operational tasks relating to subpoenas, levies, and other legal documents representing Wells Fargo

Requirements

• 1+ year of Legal Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Qualifications

• Ability to be creative, innovative, and proactive in meeting enterprise needs
• Ability to collaborate and execute in a fast-paced, high-demand environment while balancing multiple initiatives, priorities, and projects
• Ability to exercise independent judgment to identify and resolve problems
• Ability to interact with integrity and a high level of professionalism with all levels of employees, including management
• Ability to manage effectively in a matrixed organization, creating a strong collaborative environment while developing partnerships across business and functional areas
• Ability to meet or exceed business goals and objectives while fostering a team atmosphere
• Ability to work effectively in a matrixed and team production environment across all organizational levels, including executive stakeholders
• Ability to work independently, innovatively, and proactively while exercising sound judgment
• Advanced collaboration and influencing skills to achieve solutions that meet organizational needs; able to resolve issues and overcome obstacles
• Advanced organizational skills with high attention to detail and accuracy
• Experience consolidating large amounts of project status information to identify key risks, customer impact, financial implications, delays, and issues that may pose material risk
• Excellent verbal, written, and interpersonal communication skills with demonstrated experience facilitating communication with all levels of employees, including management
• Experience analyzing statutes, working with rules and procedures, and processing filings within multiple jurisdictions
• Financial services experience
• Experience with Wells Fargo Writs and Levies processes and procedures
• Demonstrated leadership experience including directing employee activities, performance management, career development, coaching, mentoring, and succession planning
• Demonstrated workforce management experience including capacity planning, forecasting, measurements, and process improvement
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) skills
• Advanced Wells Fargo programs, systems, and tools skills such as Hogan and 1LLG

Job Expectations

• Ability to work additional hours as needed
• Adhere to standards outlined in written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location(s) on the job opening

Schedule

• Monday-Friday 8:00am-4:45pm (hybrid)

Location: 1305 W 23rd St, Tempe, AZ 85282