Legal Office Manager

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs.

Responsibilities

• Supervise clerical staff in the office to ensure efficient operation of the house counsel operation.
• Assist with hiring, training, and assessment of staff.
• Assign, direct, and monitor clerical workflow to ensure timely, accurate work.
• Establish a review system to measure the quality and quantity of work performed by the clerical staff; provide reports to Managing Attorney on a quarterly basis.
• Address deficiencies according to Company policy.
• Establish objectives for clerical staff to monitor performance; conduct timely performance evaluations and salary reviews according to Company policy.
• Assist with projects, perform research, and handle other duties as assigned.
• Ensure the office calendar is maintained and updated, ready for weekly calendar meetings.
• Respond to inquiries from insureds, claims personnel, opposing counsel, courts, and others via phone, in person, or written correspondence.
• Perform secretarial and/or paralegal duties as assigned.

Requirements

• 5 years as a legal secretary and/or paralegal with demonstrated leadership ability, including the ability to work well with office staff and provide work direction effectively.
• 1 year of supervisory experience preferred.
• Experience in the personal injury field preferred.
• Proficient in Microsoft Word, Excel, and Legal Solutions or other legal software.
• Typing at 50 WPM with 95% accuracy.
• Above-average organizational, problem-solving, and time management skills.
• Creative and independent thinking skills.
• Knowledge of office procedures, composition, grammar, and spelling.
• Able to function efficiently amid constant interruptions.
• Handle confidential information with discretion.

Schedule

The selected candidate will complete 2-4 weeks of in-office training. Post-training, the employee will convert to a hybrid schedule.