Legal Intake Specialist

About the role

We're looking for dedicated and empathetic professionals to join our team as Intake Specialists. This role is a perfect fit for someone who excels at customer service and loves helping others. You will be responsible for handling a high volume of calls, ensuring each one is met with careful attention, a friendly voice, and a deep sense of empathy. This is an in-office position at our North Richland Hills office.

Responsibilities

• Handle a high volume of calls with empathy and attentiveness
• Use sharp listening skills to gather information and document interactions accurately
• Ask appropriate questions and converse with various personalities to collect pertinent details
• Determine viability of claims by gathering full client information
• Set the tone for client relationships as the first friendly voice they encounter

Requirements

• Good verbal and written communication skills, including spelling, grammar, and diction
• A professional phone voice that shows customer care and concern
• Active-listening skills to ensure client information is gathered correctly and fully
• The ability to converse with various personalities and to collect pertinent details
• Accurate and fast typing skills
• PC/Computer skills in a Microsoft Windows environment
• A flexible schedule, including nights, weekends, and holidays
• A High School Diploma or GED, and must be 18 years of age

Preferred Qualifications

• Bilingual, particularly in Spanish

Benefits

• Employee Stock Ownership Plan (ESOP)
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

Pay

• English: $17/Hr
• Spanish: $19/Hr

Schedule

• Full Time, 40 hours
• Must be available to work a Saturday OR Sunday each week
• Must be very punctual with great attendance
• Training hours will be during the daytime
• Once training is complete, you will move to your full-time shift