Legal Collections Analyst

About the role

The Legal Collections Team is responsible for Escalated Collection accounts. The Legal Collections Analyst maintains, facilitates and directs appropriate and timely contact with tenants for the purpose of determining payment intentions and/or solving other issues relating to the enforcement of the lease once the matter has been escalated to Legal Collections.

Responsibilities

• Contact tenants and all Guarantors on escalated collection accounts to resolve lease defaults.
• Manage and direct all pending litigation related to lease enforcement, including pursuing judgments for damages and coordinating tenant evictions when necessary.
• Collaborate with outside legal counsel on active legal matters and provide strategic guidance on next steps.
• Review and evaluate legal documents associated with collection and eviction proceedings to ensure accuracy and compliance.
• Negotiate settlement of tenant’s obligations to Landlord (both pre‑ and post‑judgement) and relay to senior management any proposed settlement for final approval.
• Conduct ongoing analysis of accounts receivable reports and related data to identify delinquent or high‑risk accounts requiring escalation to Legal Collections.
• Participate in monthly meetings with the Director - Portfolio Operations to coordinate strategies, align collection priorities, and collaborate on resolution plans for problem accounts.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Business and/or Accounting or related field(s) preferred.
• A minimum of 4 years related professional experience required.
• An equivalent combination of education and experience may be considered (1 year education = 2 years’ experience).
• Experience in Collections is strongly preferred.
• Ability to read and interpret leases and related documents as well as financial information contained in accounting software, spreadsheets, balance sheets, etc. is a must.
• Proficient in Microsoft Office, Outlook, Yardi.

Skills

• Excellent communication and negotiation skills.
• The ability to balance tact and diplomacy while being persuasive, persistent, and firm.
• Professional and emotional maturity, honesty, integrity and a strong sense of ethics.
• The ability to remain calm in stressful situations.
• A strong sense of teamwork and self‑motivation.
• The ability to be flexible and to set and shift priorities as needed and work as an integrated member of the team.

About the Organization

CBL Properties, headquartered in Chattanooga,TN, is a real estate investment trust (REIT) traded on the NYSE (NYSE: CBL) that has been in business for over 48 years. CBL owns and manages a portfolio of market‑dominant malls, lifestyle retail centers, open‑air centers, and outlet centers in thriving markets with strong demographics and high growth potential. We manage our portfolio to generate lasting value for our shareholders as well as to provide the communities we serve with a vibrant place to shop, dine, socialize and so much more. Each property is an economic engine for its community and a valued community partner. Over time, our properties have evolved to offer more than just a place to shop, but a community hub that combines retail, a variety of dining and entertainment options, events, services, health and wellness offerings, and more. As a certified Great Place to Work™ employer, CBL provides our team with comprehensive benefits, training, and opportunities for professional development.

Benefits

• Medical/dental/vision insurance
• HSA with employer match
• Medical and dependent care FSA
• Short‑term & long‑term disability insurance
• Traditional and Roth 401K including company match and immediate vesting
• Tuition and learning reimbursement programs
• Volunteer hours
• Pet insurance
• Paid parental leave
• Life/AD&D insurance
• Voluntary accident/critical illness/hospital indemnity plans
• PTO
• Referral bonus program
• Company‑organized community service events
• Paid holidays