Leave Benefits Coordinator

About the role

About Our Client: The organization is a leading benefit communication firm based in Kansas City, serving clients across the United States. It partners with HR departments to provide customized benefit communication and administrative services. The company addresses the challenge of effectively managing employee benefits and leave programs by delivering tailored support and solutions.

About the Opportunity: The LEAVE BENEFITS COORDINATOR plays a key role in managing and supporting leave of absence programs aligned with client policies and applicable laws. This position serves as a liaison among HR departments, employees, benefit carriers, and leave vendors to ensure accurate and efficient leave administration. The role contributes by maintaining compliance, resolving leave-related issues, and supporting employees through the leave process, thereby helping the organization meet client needs and enhance employee experience.

Responsibilities

• Act as an ambassador to clients, building and maintaining strong business relationships
• Serve as liaison among HR, employees, benefit carriers, and leave vendors
• Develop in-depth knowledge of client leave programs, policies, and relevant laws
• Coordinate proactively with client leave managers and supervisors to resolve issues
• Advise employees on leave status and disability benefits; escalate adverse cases
• Support leave services including processing requests, billing, coding, benefits termination/reinstatement, auditing, and reporting
• Respond to benefits communication inquiries while maintaining privacy standards
• Investigate and resolve leave-related concerns such as enrollment, billing, and claims
• Track employee services and client support accurately under privacy guidelines

Requirements

• High School Diploma or GED equivalent, or related work experience
• Minimum 2 years of experience administering leave of absence processes
• Proficient in HRIS payroll/benefit or CRM systems
• Demonstrated client service skills with ability to multitask and meet deadlines
• Self-driven with ability to work independently
• Strong deductive reasoning and adherence to step‑by‑step processes

Pay

The starting hourly pay range for this position is $25 – $27.40 per hour. Actual pay will be determined based on the candidate's skills, experience, qualifications, licensure, and internal equity.

Benefits

• Paid training and ongoing professional development
• Company‑provided equipment
• Comprehensive medical, dental, and vision coverage including wellness program
• Additional voluntary benefit options
• 100% employer‑paid benefits
• 401(k) retirement plan with company match
• Pet insurance
• Immediate vacation accrual
• Paid holidays upon hire including 11 company‑observed holidays, 2 floating holidays, 2 personal days, and 2 volunteer days
• Employee referral bonus program