Leave Benefits Coordinator II

About the role

BCInsourcing, a Lockton Company, is one of the nation’s leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients’ HR departments to support both organizations and their employees.

We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, this role may be a great fit.

Responsibilities

• Represents BCInsourcing as an ambassador to the assigned client(s) by cultivating effective business relationships and maintaining rapport with all case partners and the client’s employees.
• Serves as a liaison between the client’s Human Resources department, employees, BCInsourcing, benefit carriers, and leave of absence vendors.
• Develops a detailed understanding and in-depth working knowledge of the client-specified leave program in alignment with the client’s benefit plan and policy and applicable leave laws including FMLA, ADA, USERRA, HIPAA, Pregnancy Discrimination Act, Executive Order 13706, and CBAs.
• Creates and maintains a proactive environment by regularly coordinating with the client’s Leave Manager and other appropriate parties, including the Supervisor, when recognizing an accelerated issue or unusual matter to ensure it is resolved thoroughly and accurately.
• Advises employees regarding information and answers questions related to their leave status and disability benefits; immediately escalates and refers any cases that result in adverse employment action.
• Provides a variety of leave service support, including (but not limited to):
  • Processing and support of leave of absence and return-to-work requests
  • Direct billing, waiver of premium, and arrears management
  • Timekeeping and coding support
  • Termination and reinstatement of benefits
  • Auditing and reporting of leave data and metrics
  • Disability claim support
• Supports, responds to benefits communication inbox and/or contact center while meeting HIPAA and quality assurance standards set by the client and BCInsourcing (when applicable).
• Investigates and resolves leave-related concerns, including enrollment, deduction, billing, and claim issues.
• Responds to employee and carrier inquiries in a timely and accurate manner.
• Accurately tracks employee services and client support in appropriate systems while maintaining HIPAA and Employee Privacy guidelines.

Requirements

• High School Diploma/GED equivalent and/or related work experience equivalency.
• Two years of experience administering the life-cycle of leave of absence process.
• Proven professional user experience operating in a HRIS payroll/benefit system or Client Relationship Management (CRM) system.
• Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines.
• Demonstrated ability to work with self-driven outcomes and little supervision.
• Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes.

Preferred Qualifications

• Higher education or equivalent combination of education, training, and experience in leave of absence.
• Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance.
• Working knowledge of California Leave of Absence provisions.