Leave and Disability Claims Roles

About the role

We are looking for candidates to fill various roles related to managing leave requests and disability claims. When you apply, you'll be considered for positions such as Integrated Paid Leave Specialist, STD Benefits Specialist Trainee, Associate Leave Specialist, Eligibility Specialist and Associate Life Event Specialist. Your placement will depend on your qualifications and role availability. These positions help ensure that our company complies with leave laws and policies while providing top-notch service to our customers. Each of these roles comes with a comprehensive training program, ensuring you gain all the knowledge and expertise needed. These roles are perfect for those who have strong analytical skills, like to learn, and want to help the working world thrive. Join us to make a meaningful impact and grow your career.

Responsibilities

• Handle leave, short-term disability (STD), or paid leave claims efficiently and accurately.
• Determine if employees are eligible for different types of leave, such as FMLA, PFML, and corporate-paid plans.
• Have an advanced understanding of compliance and regulations and use this to make fair decisions about eligibility and benefits.
• Create necessary communications to comply with federal, state, and company leave policies.
• Review medical certifications and other documents, consulting with internal teams as needed.
• Stay updated on changes in leave laws and industry practices.
• Maintain good relationships with employer contacts, HR administrators, and employees.
• Answer questions and resolve issues for employees and employers promptly.
• Work with other departments to ensure smooth operations.
• Meet standards for accuracy, quality, and service in managing claims and leaves.
• Provide excellent customer service by processing claims promptly and addressing inquiries quickly.

Qualifications

• A 4-year degree or relevant experience is preferred.
• Experience in medical, disability claims, or leave management is a plus.
• Strong decision-making, analytical, and problem-solving abilities.
• Ability to use independent judgment and think critically in making decisions.
• Excellent interpersonal and communication skills (phone, email, and written).
• Proficiency with Windows and basic computer skills (Word, Excel, Access).
• Detail-oriented with strong organizational skills.
• Ability to perform in a fast-paced environment while managing multiple tasks and priorities.
• Ability to make fair decisions quickly and efficiently.
• Self-motivated and able to work independently and as part of a team.

Pay

Minimum starting hourly rate is $22.12–$24.04. The base salary range for applicants for this position is $36,000.00–$68,000.00; actual pay will be based on skill, geographical location and experience.

Benefits

• Health, Vision, Dental
• Short & Long-Term Disability
• Performance Based Incentive Plans
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution (employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not)
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

Schedule

This is a main campus based position; applicants will work in the Chattanooga, TN, Columbia, SC, or Portland, ME office 3–5 days a week in office required.