Leave and Disability Claims Roles

When you join the team at Unum, you become part of an organization committed to helping you thrive. We work to provide employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. This starts with ensuring every team member enjoys opportunities to succeed both professionally and personally.

Benefits

• Award-winning culture with inclusion and diversity as a priority
• Performance-based incentive plans
• Competitive benefits package, including:
  • Health, vision, and dental coverage
  • Short- and long-term disability insurance
  • Generous PTO (including paid time to volunteer)
  • Up to 9.5% 401(k) employer contribution
  • Mental health support
  • Career advancement opportunities
  • Student loan repayment options
  • Tuition reimbursement
  • Flexible work environments

All benefits are subject to the terms of their individual plans.

About the Role

We are looking for candidates to fill various roles related to managing leave requests and disability claims, including:

• Integrated Paid Leave Specialist
• STD Benefits Specialist Trainee
• Associate Leave Specialist
• Eligibility Specialist
• Associate Life Event Specialist

Your placement will depend on your qualifications and role availability. These positions ensure compliance with leave laws and policies while providing top-notch service to customers. Each role includes a comprehensive training program to build the knowledge and expertise needed.

These roles are ideal for individuals with strong analytical skills, a desire to learn, and a passion for helping others. This is a main campus-based position requiring in-office work 3–5 days a week in Chattanooga, TN; Columbia, SC; or Portland, ME.

Minimum starting hourly rate: $22.12–$24.04.

Responsibilities

• Handle leave, short-term disability (STD), or paid leave claims efficiently and accurately
• Determine employee eligibility for various types of leave, such as FMLA, PFML, and corporate-paid plans
• Maintain an advanced understanding of compliance and regulations to make fair decisions about eligibility and benefits
• Create communications to comply with federal, state, and company leave policies
• Review medical certifications and other documents, consulting with internal teams as needed
• Stay updated on changes in leave laws and industry practices
• Maintain strong relationships with employer contacts, HR administrators, and employees
• Answer questions and resolve issues for employees and employers promptly
• Collaborate with other departments to ensure smooth operations
• Meet standards for accuracy, quality, and service in managing claims and leaves
• Provide excellent customer service by processing claims promptly and addressing inquiries quickly

Requirements

• A 4-year degree or relevant experience is preferred
• Experience in medical, disability claims, or leave management is a plus
• Strong decision-making, analytical, and problem-solving abilities
• Ability to use independent judgment and think critically
• Excellent interpersonal and communication skills (phone, email, and written)
• Proficiency with Windows and basic computer skills (Word, Excel, Access)
• Detail-oriented with strong organizational skills
• Ability to perform in a fast-paced environment while managing multiple tasks and priorities
• Self-motivated and able to work independently and as part of a team

Pay

Base salary range: $36,000.00–$68,000.00. Actual pay will be based on skill, geographical location, and experience.

Unum offers a portfolio of benefits and rewards, including healthcare benefits (health, vision, dental), insurance benefits (short- and long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution regardless of employee contribution.