Leave Administration Functional Specialist

About the role

Rutgers, The State University of New Jersey, is seeking Leave Administration Functional Specialists within the OneSource Faculty and Staff Resource Center (OneSource FSRC).

Responsibilities

• Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers.
• Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource FSRC operations.
• Supports the development of OneSource FSRC policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations.
• Supports adoption of OneSource FSRC knowledge management and self-service capabilities.
• Provides prompt assistance to customers for Leave Administration transactions while appropriately tracking and documenting inquires within OneSource FSRC’s case management system.
• Initiates and resolves staff leaves.
• Manages employee return from leave through coordination with Departments and HR.
• Manages disabilities and any family related leaves.
• Informs updates of OneSource FSRC’s knowledge management solution to ensure latest information is included from a Leave Administration perspective.
• Identifies process improvement opportunities across end-to-end OneSource FSRC Leave Administration processes, and supports process and technology driven business process reengineering initiatives.
• Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner.
• Collaborates and liaisons with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource FSRC ; serve as the approver for sensitive transactions.
• Supports recruiting, training, and employee development activities to support the OneSource FSRC call center.
• Creates, fosters and maintains a collaborative, innovative and customer-focused team culture.
• Supports employee engagement and development initiatives for OneSource FSRC employees to enhance job satisfaction and morale.

Qualifications

• Bachelor's degree in Human Resources Management, Business Administration, or a related field.
• Minimum of 3 years of experience in a similar role, preferably in a higher education setting.
• Strong understanding of federal and state labor laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.