Leasing & Service Professional

About the role

The Leasing and Service Professional, Level 2 performs the full leasing cycle for the community, including prospect conversion, lease execution, renewal support, and resident retention efforts.

Responsibilities

• Manage prospect traffic from inquiry to signed lease
• Conduct tours and demonstrate apartment/community value
• Coordinate leasing, renewals, and resident retention activities
• Maintain accurate traffic, availability, lead, and application records
• Support marketing and outreach efforts
• Maintain model and tour readiness standards
• Provide courteous service to residents, prospects, and vendors
• Support occupancy and revenue goals through disciplined follow-up
• Maintain closing ratio in accordance to company standards and performance expectations

Requirements

• High school diploma or equivalent
• Prior leasing, sales, hospitality, or customer service experience
• Strong communication and relationship-building skills
• Ability to multitask in a fast-paced environment

Preferred Qualifications

• Multifamily leasing experience
• Basic understanding of competitor shopping and outreach marketing
• Effective conflict resolution and resident service communication abilities
• Strong follow-through and prospect follow-up communication skills
• Collaborative professional communication abilities
• Familiarity with digital marketing, outreach tools, and social media platforms
• Ability to adapt to new software systems and technology platforms quickly

Physical/Work Requirements

• Frequent walking, standing, touring, and computer use
• Weekend schedule flexibility required

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability
• Company paid Life Insurance (option to buy additional available)
• Access to Mental Health & Well-Being services
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year. 11 Paid Holidays per year.
• Parental Leave: Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

Pay

Commensurate with experience

Schedule

N/A