Leasing Professional - Springfield Meadows

About the role

HNN Communities is a privately held and owner-operated professional property management company specializing in multifamily and mixed-use properties in Washington State. Our mission is to provide outstanding housing, balancing short-term returns with long-term value and fostering a positive work environment.

Responsibilities

• Engage with prospective residents through lead management software, emails, phone calls, appointments, and follow-up communications.
• Tour and lease apartment homes, guiding new residents through the application, tax credit, and move-in process.
• Acquaint new residents with leasing documentation, community rules, apartment functions, and emergency procedures.
• Administer lease agreements, renewals, and prospect screening processes, ensuring accuracy and compliance.
• Inspect apartment homes before move-in, ensuring they are in move-in ready condition.
• Update Yardi and resident management software daily with rent charges, occupants, lease dates, and other data.
• Accurately record all traffic information and maintain resident files according to company policy.
• Comply with tax credit program requirements, including new move-ins and re-certifications.
• Support marketing and leasing efforts, including social media engagement, reputation management, advertising, and event participation.
• Maintain show quality by inspecting daily, communicating maintenance needs, setting up mini models, and cleaning units as needed.
• Assist with front desk duties, such as answering phones, greeting customers, scheduling appointments, and completing general office tasks.
• Respond to resident inquiries and concerns, taking appropriate action to resolve issues.
• Work collaboratively with Resident Relations to deescalate and resolve concerns.
• Maintain the physical asset(s) by completing cleaning efforts, including sweeping, vacuuming, and sanitizing as needed.
• Complete assigned tasks by deadlines and communicate any obstacles to supervisors in advance.

Requirements

• Minimum 1 year of sales, customer service, or hospitality experience.
• Previous multifamily leasing experience preferred.
• Exceptional customer service skills to address the needs of residents.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent required.
• Must be able to speak, read, and write English proficiently.
• Successful completion of background check and drug screen required.
• Legal qualification to work in the U.S. meeting I-9 guidelines.

Qualifications

• Experience in sales, customer service, or hospitality.
• Previous multifamily leasing experience.
• Exceptional written and verbal communication skills.
• High school diploma or equivalent.
• Ability to speak, read, and write English proficiently.
• Background check and drug screen completed.
• Legal qualification to work in the U.S.

Skills

• Customer service skills.
• Leasing and renewal strategies.
• MS Office Suite proficiency.
• Effective communication.
• Leasing and move-in process knowledge.
• Property inspection and maintenance.
• Marketing and event participation.
• Front desk and administrative duties.

Benefits

• Over 90% company-paid medical benefits.
• 100% company-paid dental and vision benefits.
• Healthcare and dependent care flexible spending accounts.
• Company-paid life insurance, AD&D, and long-term disability benefits.
• Voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match.
• Discretionary bonus programs.
• Employee Assistance Program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off annually.
• Up to 12 paid holidays annually.

Pay

$21.00 - $24.00 per hour.

Schedule

Monday - Friday, 8:00 AM to 5:00 PM.