Leasing Professional - Ovation at Meeker

About the role

HNN Communities is seeking a Full-Time Leasing Professional to join our dynamic team in Kent. We are a privately held and owner-operated professional property management company specializing in multifamily and mixed-use properties throughout Washington State. Our mission is to provide outstanding housing, emphasizing common sense in investment property management, balancing short-term return on investment with long-term housing preservation and value.

Responsibilities

• Successfully and promptly engage with prospective residents through the company's lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.
• Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
• Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
• Accomplish the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
• Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Accurately record all traffic information daily.
• Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
• Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
• Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
• Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues.
• Work effectively with Resident Relations to deescalate and resolve concerns.
• Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
• Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
• Maintain the healthy, safe, and presentable condition of the physical asset(s).
• Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
• Provide excellent customer service to all residents, prospects, and guests.
• Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
• Work collaboratively and respectfully with peers, other team members and departments.

Requirements

• Minimum 1 year of sales, customer service, or hospitality experience. Previous multifamily leasing experience preferred.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

Qualifications

• Experience in sales, customer service, or hospitality.
• Previous multifamily leasing experience preferred.
• Exceptional customer service skills.
• Proficiency in MS Office Suite.
• Strong written and verbal communication skills.
• High school diploma or equivalent.
• Legal authorization to work in the United States.