Leasing Professional

About the role

Leads the leasing process, ensuring maximum occupancy through direct interaction with prospective and current residents.

Responsibilities

• Sell and close prospective residents on leasing apartments in the Community.
• Promptly responds to phone calls and emails from guests and current residents.
• Reviews unit availability daily.
• Walks standard tour path, vacant apartment homes, and makes-readies daily to ensure the model apartments and target apartments are ready for show.
• Maintains work areas and office in a clean and orderly manner.
• Utilizes guest card to ascertain the needs and qualifications of every guest.
• Leads guests to vacant and/or model apartments and discusses the features and benefits that meet the needs of the guests.
• Records all traffic in computer CRM program daily.
• Follows up with each guest a minimum of 4 times.
• Creates applicant files and processes applications within the required timeframe according to SOP.
• Verifies qualifications of applicants.
• Presents all applications to Community Manager for approval.
• Contacts applicants to confirm approval or denial of application within 24 hours.
• Schedules lease signings within 24 hours of approval.
• Ensures that applicants are set up properly in the computer, and that all monies are processed within 24 hours.
• Completes lease agreement and collects rental deposit.
• Inspects condition of premises periodically and arranges for necessary maintenance.
• Participates in any internal or external marketing events as required.
• Assists in coordinating and mailing outreach marketing materials.
• Distributes flyers and letters to residents if necessary.
• Shops competitive properties and assists Community Manager in preparing a market comparison grid.
• Records all resident correspondence and submits to manager for review.
• Affords support to Woodmont Properties communities.
• Affords support to Community Manager with any requested work to be completed on the property.
• Promotes resident retention and Preferred Employer programs.
• Conducts or assists in performing corporate, business, and community outreach to improve traffic and leasing of community including the development of joint marketing programs.
• Maintains courteous communications with residents, applicants, and representatives of other companies.
• Adheres to federal and state Fair Housing Laws.
• Adheres to all company policies.
• Supports team in achieving the goals of the property.
• Maintains a team spirit and works well with the entire staff.
• Maintains a clean driving record to utilize the golf cart on premises, where applicable.

Qualifications

• High school diploma or general education degree (GED).
• One to three months related experience and/or training.
• Equivalent combination of education and experience.
• Sales and/or Customer Service training required.