Leasing Manager

Position Summary

As the Leasing Manager, you will oversee leasing activities and support occupancy growth by delivering an exceptional prospect and resident experience. You will play a key role in driving traffic, converting leads, maximizing renewals, and supporting resident retention initiatives.

Essential Responsibilities

• Tour prospective residents and professionally close leases
• Follow up with prospects through phone, email, and CRM systems to convert leads into residents
• Process applications, screenings, lease agreements, renewals, and resident files accurately
• Manage lease renewals and resident retention efforts
• Deliver exceptional customer service to prospective and current residents
• Maintain model apartments, amenities, curb appeal, and tour paths to company standards
• Auxiliary with outreach marketing, resident events, and social media engagement
• Monitor leasing traffic, conversion metrics, and reporting in property management software
• Respond to resident and prospect inquiries in a timely, professional manner
• Ensure compliance with Fair Housing laws, company policies, and operational procedures
• Collaborate with onsite team members to support overall community success

Qualifications

• High school diploma or GED required
• Previous apartment leasing experience required
• Strong sales, leasing, and closing skills
• Excellent customer service and relationship-building abilities
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-through
• Saturday availability required

Preferred Experience

• With Entrata or similar property management software
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience with social media marketing, online lead generation, or resident engagement platforms

Physical Requirements

• Ability to walk apartment communities and tour grounds regularly
• Ability to climb stairs as needed
• Ability to lift up to 25 pounds occasionally