Leasing Manager

About the role

The leasing manager is responsible for overseeing activities related to apartment rentals, move-ins and move-outs, and lease renewals. The leasing manager is also responsible for marketing and interacting directly with prospective and current residents in order to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
• Conducts training, facilitates regular meetings, and coaches leasing consultants in order to obtain optimal performance.
• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
• Reviews and ensures lease applications have accurate information and payment has been collected before forwarding to property manager for approval.
• Conducts outside marketing and employer outreach and reviews Internet and marketing ads.
• May be required to perform marketing functions, such as identify target market, develop and implement marketing plans, and coordinate, qualify, and update advertisements.
• Maintains accurate and detailed records of traffic activity by entering it into the computer.
• Assists with translating phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Provides follow-up with each prospective resident via phone, mail or email.
• Orients prospective and current residents to the property.
• Processes renewal paperwork and ensures paperwork is delivered to current residents on a monthly basis.
• Creates and maintains resident files, including reviewing move-in paperwork with new residents.
• Ensures all open and close procedures are completed daily.
• Ensures model apartments are in touring condition at all times.
• Coordinates move-in/out schedules with maintenance team and inspects apartments prior to resident move-ins, so as to ensure apartments are in move-in condition.
• Assists with processing work orders for residents and ensures they are completed in a timely manner.
• Shops competitors and completes weekly market survey.
• Assists with planning and implementing resident activities in order to increase resident retention.
• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
• Promotes positive resident relationships throughout their tenancy by ensuring requests are responded to promptly and accurately.
• Assists with managing resident issues, including neighbor disputes.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Other duties as assigned.

Requirements

• High school diploma is required.
• Minimum of one year of residential leasing and/or management experience is required.
• Prior experience with a revenue management system is required.
• Prior experience with Yardi or another equivalent property management system is required.
• Prior experience with customer reputation management tools is required.

Skills

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly, and accurately.