Leasing Manager

About the role

We're seeking a skilled leasing manager to oversee apartment rentals, move-ins and move-outs, and lease renewals. This position involves marketing and direct interaction with prospective and current residents to maximize occupancy and resident satisfaction.

Responsibilities

• Conducts training, facilitates meetings, and coaches leasing consultants for optimal performance.
• Leads traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and processes move-in paperwork.
• Reviews and ensures lease applications have accurate information and payment has been collected before forwarding to the property manager for approval.
• Maintains accurate records of traffic activity and coordinates with the maintenance team for move-in inspections.
• Processes renewal paperwork and ensures it's delivered to residents monthly.
• Creates and maintains resident files, reviews move-in paperwork, and ensures daily open/close procedures are completed.
• Coordinates move-in/out schedules and inspects apartments for repair needs.
• Completes weekly market surveys and assists with resident activities to increase retention.
• Ensures excellent customer service and maintains positive resident relationships.
• Assists with managing resident issues, including neighbor disputes.
• Inspects buildings and grounds for safety and cleanliness.
• Complies with company policies, health and safety rules, and local, state, and federal laws.

Requirements

• High school diploma with minimum one year of residential leasing and/or management experience.
• Prior experience with a revenue management system, Yardi, and customer reputation management tools.
• Excellent customer service and interpersonal skills, including the ability to communicate with all levels of management.
• Sensitivity to confidential matters and the ability to work independently and prioritize tasks in a fast-paced environment.
• Strong organizational and time-management skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Completion and successful passing of the Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment.

Skills

• Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Ability to use general office equipment and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to read, write, comprehend, and converse in English.

Benefits

We offer a comprehensive benefits package that includes physical, financial, and mental/emotional wellness support, along with perks like mentoring, professional development, discounts, tuition reimbursement, and a robust recognition program. We also provide a competitive salary range of $23 to $25 per hour plus bonuses.