Leasing Manager

About the role

We're seeking a skilled leasing manager to oversee apartment rentals, move-ins and move-outs, and lease renewals. This position involves marketing and direct interaction with residents to maximize occupancy and ensure satisfaction.

Responsibilities

• Conducts training, facilitates meetings, and coaches leasing consultants to enhance performance.
• Leads traffic, qualifies prospects, leases apartments, prepares lease documents, and processes move-in paperwork.
• Ensures lease applications are accurate and payment is collected before forwarding to the property manager for approval.
• Maintains detailed records of traffic activity and coordinates move-in/out schedules with the maintenance team.
• Supports resident activities to increase retention and ensures excellent customer service.
• Manages resident issues, inspects buildings and grounds for safety and cleanliness, and alerts maintenance to repair needs.
• Completes weekly market surveys and assists with planning and implementing resident activities.

Requirements

• High school diploma with at least one year of residential leasing and/or management experience.
• Prior experience with a revenue management system, Yardi or similar property management system, and customer reputation management tools.
• Excellent customer service and interpersonal skills, including the ability to communicate effectively with all levels of management.
• Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Ability to read, write, comprehend, and converse in English, and proficiency with general office equipment.
• Must maintain a valid driver's license, clean driving record, and current auto insurance.

Skills

• Excellent customer service and interpersonal skills.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Sensitivity to confidential matters and the ability to work independently with a strong sense of urgency.
• Ability to relay technical concerns accurately and quickly.
• Strong organizational and time-management skills.
• Ability to cope with and defuse difficult situations involving angry or difficult people.

Benefits

We offer a comprehensive benefits package that includes physical, financial, and mental/emotional wellness support, along with perks like professional development, discounts, and tuition reimbursement. We also provide robust recognition programs and a mentoring system to help you grow professionally.

Pay

$23 to $25 per hour

Schedule

Flexible schedule to accommodate the demands of property management.

Qualifications

Must comply with all safety requirements and complete the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.