Leasing Coordinator

About the Role

The Leasing Coordinator I manages lead portfolios for assigned properties, focusing on converting leads to tenants. This role involves proactive outreach to prospective tenants, maintaining up-to-date knowledge of product and availability, and supporting the team in achieving leasing goals, including occupancy rates and lead-to-lease conversion ratios. The Leasing Coordinator I ensures vacancies are marketed to the highest standard, units meet showing standards, and performs property showings, move-ins, and vacancy walks. The role requires achieving 10-15 executed leases per month.

Responsibilities

• Demonstrate buy-in and alignment with the True Homes culture.
• Manage assigned lead portfolios in accordance with established processes and procedures.
• Maintain familiarity with all available properties, pricing, and availability dates.
• Coordinate and conduct property showings for prospective tenants.
• Ensure all vacancies are marketed with A+ quality, including accurate rates, availability, and high-visibility listings.
• Monitor and update marketing platforms to maximize exposure and lead generation.
• Ensure all vacant units meet showing standards prior to appointments.
• Produce complete, accurate, and timely lease documentation for approved applications.
• Complete move-in orientations as needed.
• Enhance the client experience and ensure the quality of the True Homes IRS brand.
• Act with discernment by escalating prospect requests to the Leasing Manager, as necessary.
• Follow all processes and administrative procedures consistently, completely, and accurately.
• Demonstrate Five Star Customer Service Practices and True Lean culture to eliminate waste.
• Perform other duties as needed or required.

Results & Accountability

• Engage the True Difference model.
• Meet or exceed monthly leasing goals and deliver consistent monthly results.
• Manage time and travel efficiently to maximize productivity, responsiveness, and leasing output.
• Operate in full compliance with company processes and procedures, ensuring consistency, accuracy, and operational excellence.
• Adhere to all Fair Housing laws and company standards, maintaining ethical, non-discriminatory practices in every prospect and tenant interaction.
• Own the prospect relationship from initial inquiry through move-in, delivering clear communication, timely follow-up, and a professional leasing experience.
• Ensure all marketing efforts meet company standards for quality and visibility.
• Own move-in dates with upcoming tenants to ensure home completion and readiness.

Qualifications

• High School diploma or GED required; associate’s degree preferred.
• Valid driver’s license, current automobile insurance, and reliable transportation required.
• One or more years of experience in leasing, sales, or customer service preferred.
• Basic marketing experience preferred.

Requirements

• Excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Comply with all company policies and procedures.
• Demonstrate the qualities and character traits as defined in the True Difference.