Leasing Consultant

The Scion Group is paving a path in student living, and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration, and customer service in a fast-paced, agile, collegiate environment. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas.

Responsibilities

• Customer Experience & Sales
  • Prioritize interactions and communication with customers.
  • Provide community and amenity tours.
  • Provide feedback on sales barriers and customer objections to the management team.
  • Execute sales and engagement initiatives as outlined by management.
  • Provide recommendations on local marketing opportunities and messaging.
  • Assist with social media and communication on various platforms to engage customers.
  • Assist with planning, promoting, and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
  • Always represent the community positively and professionally, both in and out of the office.
• Property Administration
  • Demonstrate proficiency with general community, market, and policy knowledge.
  • Log, file, and retrieve customer packages.
  • Assist with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
  • Schedule and follow up on maintenance requests to aid in timely resolutions.
  • Maintain office organization and cleanliness.
  • Assist with after-hours lock-out duties as required.

The responsibilities listed above may not be all-inclusive.

Requirements

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods

Schedule

Working hours consist of daytime business hours and after-hours on-call rotation.