Leasing Consultant

About the role

At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated.

Core Values

• We are Self-Starters: In it to win it; take initiative; be accountable
• One Morgan: We are team players; we are inclusive; no drama
• We Get it Done: We are reliable; we are effective
• Raise the Bar: We seek excellence; we learn from our mistakes; we strive to improve; hold ourselves to high standards
• Keep on Truckin’: Embrace challenges & be optimistic; we are resilient; choose positivity; we are level-headed
• Reputation is Earned Daily: Do the right thing; we are honest and have high integrity; we make good decisions; our future depends on it

Responsibilities

• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (Operations Manuals) along with the Team Member Handbook
• Answer the phone and follow up with all traffic; input information into the appropriate system
• Stand up and greet clients; tour and lease apartments; sell the products and services of the community
• Responsible for the leasing process from introduction to actual occupancy of the resident as outlined in the Operations Manuals
• Walk apartments before move-in to ensure MORGAN standards
• Prepare and complete all leasing paperwork including the lease; obtain move-in keys, remote, and parking permit prior to resident’s move-in date
• Respond to resident requests and help resolve resident problems, including creating service requests
• Complete all Grace Hill classes (recommended) and attend company-required training
• Maintain thorough product knowledge of the community and the competition
• Know the community’s market, including nearby businesses and retail, hiring trends, new construction, and other aspects of the sub-market and overall market
• Prepare weekly and/or monthly market surveys
• Participate in resident functions and other MORGAN-sponsored resident activities
• Report to the Assistant Community Manager in the absence of the Community Manager
• Work overtime as necessary to meet MORGAN standards of customer service
• Build relationships with associates in your department and across other departments at MORGAN

Physical Requirements

• On feet 33% to 100% of the time
• Perform the following physical activities 50% to 100% of the time:
  • Bend/stoop/squat/kneel
  • Climb stairs
  • Push or pull
  • Reach above shoulders
  • Grasp/grip/turning and finger dexterity
• Lifting/carrying:
  • Over 50 lbs (rare need, less than 1%)
  • Between 10–25 lbs (occasional need, 1%–33%)
  • Less than 10 lbs (frequent need, 33%–100%)
• Note: Lifting and carrying of weights exceeding 50 lbs is often accomplished with assistance from one or more persons. Examples of heaviest items include washers, dryers, air conditioning units, abandoned sofas, and refrigerators
• Wear personal protective gear such as a provided back brace when necessary

Vision Requirements

• Constant need (100%) to read and review reports, view computer screens, and wide variety of correspondence
• Frequent need to see small detail
• Frequent need (33%–50%) to see things clearly beyond arm’s reach

Hearing, Speaking and Written Requirements

• Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.
• Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate, and prospects
• Ability to read, write, and understand English

Driving Requirements

• Frequent need (33%–50%) to utilize personal transportation to deliver reports/payables to the corporate office, make deposits, view/inspect other apartment communities
• Occasional need (1%–33%) to respond to after-hours emergencies
• Must have a valid driver’s license, insurance, and car registration if driving for business purposes

Working Environment

• Constant need to be indoors (100%)
• Frequently outdoors (33%–50%) during all weather conditions
• Occasional exposure to paint fumes, solvents, adhesives, etc. (1%–33%)
• Must wear personal protective equipment (N-95 mask), rubber gloves, and eye protection in applicable areas

Benefits

• Advancement opportunities
• Training
• Low-cost medical, dental, vision
• Flexible Spending Accounts (Medical, Limited Purpose)
• Health Savings Account
• Voluntary life insurance
• Long-term disability insurance
• Company-paid life insurance
• Company-paid short-term disability insurance
• 401(k) (Traditional & Roth) with company match
• Employee Assistance Program
• Paid Time Off plans including:
  • Vacation
  • Sick
  • Floating holiday
  • Bereavement leave
  • Holiday schedule
• Referral bonus program
• Leasing bonus and renewal bonuses