Leasing Consultant

About the Role

SYNC at West Dallas is hiring a customer service focused and sales driven Leasing Consultant to join the team. This position acts as the first line contact, verbally and in-person, for all prospects, vendors, fellow employees, management executives and public in general. This is a line position with direct impact on company funds.

Responsibilities

• Tour prospective residents while assisting them through the entire application and leasing process
• Communicate and follow up with prospects via the CRM
• Manage incoming calls and inquiries from current and prospective residents
• Create social media content and marketing materials to promote the community
• Complete outreach marketing within the neighborhood and at preferred employers
• Complete audits of community website and online listing sites to verify all information is up to date and operating properly
• Open and close model apartment and show units for touring
• Ensure move in packets and units are prepared for new residents
• Plan and participate in resident events
• Attempt to lease apartments shown and/or prelease apartments with notices to vacate through new contacts and renewals of existing residents
• Increase value of real estate by reaching and maintaining maximum occupancy of apartments and their maximum rates
• Answer all telephone calls, stand and greet all in-person visitors, answer inquiries and provide rental information in an enthusiastic and positive manner
• Schedule sales appointments and convert prospect phone calls into property visits
• Tour model or market units daily, confirming readiness for presentation each morning and closing each evening
• Demonstrate units to prospects in a manner so as to attempt to close 50% of all prospects shown
• Meet individual goals and property goals set by property
• Record all traffic and activities daily and apply company guest card and follow-up programs in a prompt and consistent manner
• Notify prospects of application acceptance or rejection within 24 hours of acceptance determination
• Complete and review market survey to maintain current knowledge of local markets
• Receive and record resident service requests ensuring full and accurate information is taken; post completed service requests; follow up by phone on completed work orders each week
• Execute lease paperwork and move in packet, following company policies regarding move-in details including Day 1 walk through procedures with new resident and target a zero defect move-in experience
• Assist in resident retention and relations programs in a manner inviting resident satisfaction and comfort
• Keep leasing office and desks neat and orderly at all times and maintain office standardization system, including filing and forms supplies
• Travel to suppliers to pick up parts and supplies as needed
• Greet prospects and qualify by covering all criteria; immediately record all marketing and traffic including emails, telephone calls, and in-person visits on appropriate reports
• Lease apartments and be responsible for all paperwork involved in taking applications; file own guest cards and maintain according to established procedures
• Inspect model and available "market ready" units; communicate related service needs to Property Manager
• Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale
• Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements
• Update availability report, process applications for approvals (credit check, rental history, etc.); submit processed applications to Property Manager for approval; follow up with applicant regarding status
• Ensure apartment is ready for resident to move-in on agreed date
• Immediately follow-up on prospects that did not close and attempt to close sale again; if unable to help prospect, refer them to sister communities to meet prospect's needs
• Secure new resident's signature(s) on appropriate paperwork prior to move-in; orient new residents to community
• Assist in monitoring renewals; distribute follow-up on renewal notices
• Monitor advertising effectiveness; gather information about market competition in the area and file
• Represent the company in a professional manner at all times
• Design and implement an outreach (outside marketing) plan with property manager; allocate time for outside marketing (must provide your own transportation)
• Make business and locator contacts weekly to promote the property and generate traffic
• Complete other administrative, marketing and other reasonable duties as assigned

Requirements

• Minimum of one year of multifamily leasing experience required
• High school graduate or GED required
• Valid Driver's License required
• Proficient in Microsoft Office
• Excellent verbal and written communication skills and interpersonal skills
• Must be able to provide clear and consistent verbal and written communication to others
• Must portray a clean, neat, well-groomed professional appearance; company-approved attire may be required and a nametag must be worn in plain sight when at work
• Must be honest, trustworthy, enthusiastic and team/project oriented
• A flexible workweek is mandatory
• Evening and weekend work is typical and usual

Preferred Qualifications

• Previous marketing/social media content creation highly preferred
• Previous experience with ResMan preferred, but not required
• Previous experience with real estate, hospitality, and other service related industries preferred

Schedule

MWF 9am-6pm, Tues/Thurs 9am-6pm / 10am-7pm (rotating later shift), and 3 Saturdays per month 10am-5pm. Closed Sundays with rotating day off during the week.

Compensation & Benefits

• Monthly lease commissions ($125) and Resident Renewal Bonus ($125 shared)
• Full medical, dental, vision coverage options with ancillary benefits available
• Generous paid time off package
• Employee rent discount (30% off market rent)