Leasing Consultant

About the Role

Due to an internal transfer, SYNC at Spring Cypress is seeking an experienced Leasing Consultant to join our sales team. Our community is a 328-unit, Class A, Garden Style property.

Responsibilities

• Touring prospective residents and assisting them through the entire application and leasing process
• Communicating and following up with prospects via the CRM
• Managing incoming calls and inquiries from current and prospective residents
• Creating social media content and marketing materials to promote the community
• Completing outreach marketing within the neighborhood and at preferred employers
• Completing audits of community website and online listing sites to verify all information is up to date and operating properly
• Opening and closing model apartment and show units for touring
• Ensuring move-in packets and units are prepared for new residents
• Planning and participating in resident events
• Acting as the first line of contact for all prospects, vendors, employees, management, and the public
• Leasing apartments and pre-leasing apartments with notices to vacate
• Increasing property value by maintaining maximum occupancy and rental rates
• Answering telephone calls, greeting visitors, and providing rental information
• Scheduling sales appointments and converting prospect calls into property visits
• Touring model units, ensuring readiness, and demonstrating units to prospects
• Recording traffic, activities, and following up with prospects
• Notifying prospects of application status within 24 hours
• Completing market surveys to maintain knowledge of local markets
• Receiving and recording resident service requests
• Making business and locator contacts to promote the property
• Executing lease paperwork and move-in packets
• Assisting in resident retention and relations programs
• Maintaining a neat and orderly leasing office
• Inspecting model and market-ready units
• Demonstrating community and apartment features to prospects
• Processing applications and following up with applicants
• Ensuring apartments are ready for move-in
• Following up with prospects who did not close
• Orienting new residents to the community
• Monitoring renewals and distributing renewal notices
• Monitoring advertising effectiveness and gathering market competition information
• Designing and implementing an outreach marketing plan

Requirements

• Minimum of 1 year of multifamily leasing experience
• Valid Driver's License with state minimum insurance
• Availability to work Saturday shift (10am-5pm)
• High school graduate or GED
• Proficiency in Microsoft Office
• Excellent verbal and written communication skills

Qualifications

• Previous marketing/social media content creation preferred
• Experience in real estate, hospitality, or service-related industries preferred
• English/Spanish bilingual helpful, but not required

Benefits

• Monthly lease commissions ($125) and Resident Renewal Bonus ($125 shared)
• Full medical, dental, vision coverage options with ancillary benefits
• Generous paid time off package
• Employee rent discount (30% off market rent)

Schedule

Sunday and one additional weekday off, Monday/Wednesday/Friday 9am-6pm, Tuesday/Thursday 10am-7pm, every other Saturday 10am-5pm.

Performance Expectations

The incumbent shall perform duties with standard levels of productivity and dependability, ensuring timely and zero-defect completion. A 50% closing ratio should be consistently attempted. Must maintain clear communication, a professional appearance, and a customer-service oriented approach. Evening and weekend work is typical.

Position Summary

Responsible for all sales and on-site marketing to increase and maintain high property occupancy. Serves as the first point of contact for the property office.