Leasing Consultant

About the Role

SYNC Residential is hiring an experienced Leasing Consultant to lead sales at a 300+ unit, Class A, garden-style community built in 2017. This modern property features elevated finishes and resort-style amenities, located in the 78233 area code.

Responsibilities

• Tour prospective residents and assist them through the entire application and leasing process.
• Communicate and follow up with prospects via the CRM.
• Manage incoming calls and inquiries from current and prospective residents.
• Create social media content and marketing materials to promote the community.
• Complete outreach marketing within the neighborhood and at preferred employers.
• Audit the community website and online listing sites to ensure all information is up to date.
• Open and close model apartments and show units for touring.
• Prepare move-in packets and units for new residents.
• Plan and participate in resident events.
• Act as the first point of contact for prospects, vendors, employees, and the public.
• Lease apartments and prelease units with notices to vacate through new contacts and renewals.
• Increase property value by maintaining maximum occupancy and rental rates.
• Answer telephone calls and greet visitors, providing rental information enthusiastically.
• Schedule sales appointments and convert prospect calls into property visits.
• Tour and demonstrate units daily, aiming to close 50% of all prospects shown.
• Record all traffic and activities daily using company guest card and follow-up programs.
• Notify prospects of application acceptance or rejection within 24 hours.
• Complete and review market surveys to stay current on local market conditions.
• Receive and record resident service requests; follow up on completed work orders.
• Make business and locator contacts weekly to generate traffic.
• Execute lease paperwork and move-in packets, ensuring a zero-defect move-in experience.
• Assist in resident retention and relations programs.
• Maintain a neat and orderly leasing office and desk.
• Travel to suppliers to pick up parts and supplies as needed.
• Record all marketing and traffic, including emails, calls, and in-person visits.
• Inspect model and available units; communicate service needs to the Property Manager.
• Demonstrate the community and apply product knowledge to clients’ needs.
• Process applications, including credit checks and rental history, following company procedures.
• Ensure apartments are ready for move-in on the agreed date.
• Follow up with prospects who did not close and attempt to close the sale again.
• Refer prospects to sister communities if unable to meet their needs.
• Secure new resident signatures on all required paperwork prior to move-in.
• Orient new residents to the community.
• Monitor renewals and distribute follow-up on renewal notices.
• Monitor advertising effectiveness and gather market competition information.
• Represent the company professionally at all times.
• Design and implement an outreach (outside marketing) plan with the Property Manager.
• Allocate time for outside marketing (must provide your own transportation).

Requirements

• A minimum of one year of multifamily leasing experience is required.
• Previous marketing or social media content creation is highly preferred.
• Must work Saturday shift (10am-5pm).
• Previous experience in real estate, hospitality, or service-related industries is preferred.
• High school graduate or GED is required.
• Proficient in Microsoft Office.
• Excellent verbal and written communication and interpersonal skills.
• Valid Driver’s License required.

Performance and Expectations

• Perform duties with standard levels of productivity and dependability, ensuring timely and zero-defect completion.
• Consistently attempt a 50% closing ratio.
• Provide clear and consistent verbal and written communication.
• Maintain a clean, neat, and professional appearance; company-approved attire and nametag may be required.
• Be honest, trustworthy, enthusiastic, and team-oriented.
• Flexible workweek is mandatory; evening and weekend work is typical.
• Customer service-oriented with a focus on resident relations.

Benefits

• Monthly lease commissions ($125) and Resident Renewal Bonus ($125 shared).
• Full medical, dental, and vision coverage options with ancillary benefits available.
• Generous paid time off package.
• Employee rent discount (30% off market rent).