Leasing Consultant

About the role

SYNC at Harmony is hiring a customer service focused and sales driven Leasing Consultant to join our team!

Responsibilities

• Touring prospective residents while assisting them through the entire application and leasing process
• Communicating and following up with prospects via the CRM
• Managing incoming calls and inquiries from current and prospective residents
• Creating social media content and marketing materials to promote the community
• Completing outreach marketing within the neighborhood and at preferred employers
• Completing audits of community website and online listing sites to verify all information is up to date and operating properly
• Opening and closing model apartment and show units for touring
• Ensuring move in packets and units are prepared for new residents
• Planning and participating in resident events
• Acts as the first line contact, verbally and in-person, for all prospects, vendors, fellow employees, management executives and public in general
• Attempts to lease apartments shown and/or preleases apartments with notices to vacate through new contacts and renewals of existing residents
• Increase value of real estate by reaching and maintaining maximum occupancy of apartments and their maximum rates
• Answers all telephone calls, stands and greets all in-person visitors
• Answers inquiries and provides rental information in an enthusiastic and positive manner
• Schedules sales appointments
• Converts prospect phone calls into property visits
• Tours model or market units daily, confirming readiness for presentation each morning and closing each evening
• Demonstrates units to prospects in a manner so as to attempt to close 50% of all prospects shown
• Must meet individual goals and property goals set by property
• Record all traffic and activities daily and applies company guest card and follow-up programs in a prompt and consistent manner
• Notifies prospects of application acceptance or rejection within 24 hours of acceptance determination
• Completes and reviews market survey to maintain current knowledge of local markets
• Receives and records resident service requests ensuring full and accurate information is taken; post completed service requests
• Follows up by phone on completed work orders each week
• Completes other administrative, marketing and other reasonable duties as assigned
• Make business and locator contacts weekly to promote the property and generate traffic
• Executes lease paperwork and move in packet, following company policies regarding move-in details including Day 1 walk through procedures with new resident and targets a zero defect move-in experience
• Assist in resident retention and relations programs in a manner inviting resident satisfaction and comfort
• Keeps leasing office and desks neat and orderly at all times and maintains office standardization system, including filing and forms supplies
• Travels to suppliers to pick up parts and supplies as needed
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
• Immediately record all marketing and traffic including emails, telephone calls, and in-person visits on appropriate reports
• Lease apartments and be responsible for all paperwork involved in taking applications
• Files own guest cards and maintain according to established procedures
• Inspect model and available “market ready” units; communicate related service needs to Property Manager
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
• Update availability report, process applications for approvals (i.e. credit check, rental history, etc.)
• Submit processed applications to Property Manager for approval
• Follow up with applicant regarding status
• Ensure apartment is ready for resident to move-in on agreed date
• Immediately follow-up on prospects that did not close and attempt to close sale again
• If unable to help prospect, refer them to sister communities to meet prospect’s needs
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in
• Orient new residents to community
• Assist in monitoring renewals
• Distribute follow-up on renewal notices
• Monitor advertising effectiveness
• Gather information about market competition in the area and file
• Represent the company in a professional manner at all times
• Design and implement an outreach (outside marketing) plan with property manager
• Allocate time for outside marketing (must provide your own transportation)

Schedule

• Monday, Wednesday, Friday: 9:00 AM – 6:00 PM
• Tuesday, Thursday: 10:00 AM – 7:00 PM
• Saturday: 10:00 AM – 5:00 PM
• Sunday and one rotating weekday off

Requirements

• A minimum of one year of multifamily leasing experience is required
• Must work Saturday shift 10:00 AM – 5:00 PM
• High school graduate or GED is required
• Proficient in Microsoft Office
• Excellent verbal and written communication skills and interpersonal skills
• Valid Driver’s License required

Preferred Qualifications

• Previous marketing/social media content creation highly preferred
• Previous experience with real estate, hospitality, and other service related industries preferred
• Previous ResMan experience preferred

Benefits

• Monthly lease commissions ($125) and Resident Renewal Bonus ($125 shared)
• Full medical, dental, vision coverage options with ancillary benefits available
• Generous paid time off package
• Employee rent discount (30% off market rent)