Leasing Consultant

Basic Function

Markets, shows and leases apartments to prospective tenants. Responds to all applicants and residents in a courteous and prompt manner regarding leasing, marketing, and resident relations.

Essential Functions

• Maintains an accurate, updated inventory of apartments available to rent, a list of prospective residents, and current information concerning renewals.
• Establishes rapport with each prospective resident, determines his/her needs and desires, and presents the community in a manner that addresses those needs and desires.
• Schedules appointments for showing market‑ready apartments, overcomes objections, obtains commitment to lease, and follows up on undecided prospects.
• Verifies rental applications for accuracy and completeness per company and housing regulations.
• Prepares move‑in and welcome packages.
• Assists in the move‑in/move‑out process and ensures that apartments to be shown and leased are clean and attractive.
• Assists in the collection of rent and other monies due and processes service requests for maintenance service.
• Assists in the preparation of the community newsletter.
• Assists the Community Manager and/or Assistant Community Manager with their responsibilities and assumes the role during their absence.
• Approves pre‑qualification of prospective residents.
• Develops or reviews and submits to the Community Manager for review and approval: processing rental applications, leases, and lease renewals.
• Handles correspondence to residents, prospective residents, etc.
• Proposes activities or social functions for residents.
• Manages exceptional cases concerning terms of renewals or lease applications.

Requirements

Education/Experience: Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or six months to one year related leasing experience and/or training; or an equivalent combination of education and experience.

Abilities and Aptitudes: Excellent people and communication skills are required. Must be well‑organized, professional, friendly, enthusiastic, and diligent. Poise and a positive attitude are essential.

Specific Skills: Knowledge of word‑processing software, spreadsheet software, and Internet software. Must frequently lift and/or move up to 25 pounds. Requires close vision and the ability to adjust focus. Frequently required to stand, walk, sit, and talk or hear.