Leasing Consultant

About the role

As a Leasing Consultant, you'll be the first point of contact for prospective and current residents. You'll oversee property and team management functions within a designated market, providing hands-on support and ensuring that residents receive outstanding service from day one. This field-based role includes on-site property visits, leasing responsibilities, and relationship building across your assigned community.

Responsibilities

• Serve as the lead representative on-site, greeting prospects and presenting home features and community benefits.
• Conduct home tours, interviews, and guide prospects through the leasing and application process to secure new residents.
• Ensure homes and community spaces are well-maintained, presentable, and meet brand standards, including weekly property and vacancy inspections and completing sparkle cleans.
• Provide exceptional customer service, including resident move-ins/outs, issue resolution, and handling on-site needs.
• Manage and resolve past-due balances and address resident maintenance concerns.
• Optimize property performance by achieving financial targets, improving occupancy, and managing renewals.
• Ensure compliance with Fair Housing, ADA, FCRA, and state-specific landlord/tenant laws and lease documentation.
• Coordinate with internal teams on HOA/code enforcement communications and compliance requirements.
• Leverage CRM and property management tools to maintain records, follow up with prospects, and complete marketing tasks.
• Stay informed about market conditions and competitor trends to inform leasing strategy and community outreach.
• Perform move-out inspections to determine the scope of work for turns and complete the statement of deposit accounting to assess tenant damages, and move-in inspections to ensure that homes are ready for new move-ins once the turn is completed.

Requirements

• Active State Real Estate License required for state of residence.
• 3–5 years of leasing/property management experience, preferably in multi-family or single-family housing.
• Bachelor's or Associate's Degree in Business, Real Estate, or a related field preferred.
• Strong customer service and lead conversion skills.
• Experience with Microsoft Office, Google Suite, and CRM systems.
• Energetic, adaptable, and professional demeanor with strong communication skills.
• Excellent organization and multitasking abilities with a detail-oriented mindset.
• Reliable transportation and a valid driver's license required for property visits.
• Understanding of landlord/tenant laws, lease agreements, and fair housing regulations.

Benefits

• Paid Holidays
• Paid Time Off
• 401k Matching
• Medical, Vision and Dental Insurance
• Wellness Initiatives
• Short-Term Disability
• Employee Assistance Program