Leasing Consultant

What You'll Do

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments
• Highlight apartment features, amenities, and benefits to support leasing goals
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely
• Review notices to vacate and make every reasonable effort to retain residents
• Answer incoming phone calls and in-person inquiries from prospects and residents
• Address resident questions, concerns, and service requests in a timely and professional manner
• Follow up with residents on completed maintenance requests to ensure satisfaction
• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors
• Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready
• Walk vacant and rent-ready units to confirm availability and presentation standards
• Conduct move-in and move-out inspections with residents
• Consistently implement and uphold community policies and procedures
• Stay informed on local market conditions and trends
• Share ideas with the Property Manager to improve marketing efforts and resident satisfaction
• Assist with planning and hosting resident events as directed
• Schedule

What We're Looking For

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to build rapport quickly with prospects and residents
• Strong customer service mindset with attention to detail
• Two or more years of leasing experience preferred
• Previous customer service, sales, or hospitality experience preferred
• Self-motivated, goal-oriented, and able to work effectively in a team environment