Leasing Consultant
Company Overview
Eagle Rock Properties, headquartered in New York, is a full‑service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, the company specializes in rental apartment communities across the Northeast and Mid‑Atlantic regions of the United States. Led by executives with more than 30 years of experience owning and managing properties, Eagle Rock Properties is a pioneering force in the industry.
About the Role
The Leasing Consultant, reporting to the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, promoting resident retention, and providing or coordinating exceptional customer service. This is an entry‑level position; the right candidate will be trained.
Responsibilities
- Greet prospective residents and provide property tours.
- Process lease applications and qualify residents.
- Coordinate with the marketing team to place online ads and ensure signage is correctly positioned.
- Support the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
- Maintain an up‑to‑date market study of primary competitors.
- Provide high‑quality customer service to residents and prospective residents.
- Effectively showcase the features and benefits of the apartments and communities.
- Identify strengths and weaknesses of alternative sales approaches; overcome objections and create excitement.
- Accurately prepare all lease‑related documents.
- Consistently and timely follow up on all calls, emails, and site visits.
Qualifications
- 1–2 years of high‑quality customer service experience.
- Prior leasing & lease‑up experience preferred.
- Strong communication and marketing skills.
- Professional and positive attitude.
- Bilingual in Spanish preferred, not required.
- College degree preferred.
- Proficient in Microsoft Office Suite, Outlook.
- Must be able to work weekends and have reliable transportation.