Leasing Consultant

About the role

Leasing Consultant for Avalon Cove Townhomes and Quarry Ridge Apartments in Rochester, Minnesota (Centerspace). You will guide your own success by achieving leasing goals and building professional relationships with prospective and current residents, reporting to the Community Leader. The work schedule includes Saturdays. The base salary is expected to start at $18.00–$20.00 per hour, with the actual amount based on credentials, experience, location, and internal equity. As part of the selection process, all candidates must complete a mandatory 35‑minute pre‑employment assessment after submitting the application; failure to do so discontinues candidacy.

Responsibilities

• Manage the sales/leasing funnel at the assigned community(ies).
• Produce sales results commensurate with the company’s performance benchmarks.
• Evaluate and develop expertise in assigned community(ies) competitors’ offerings and pricing through regular surveys and visits.
• Prepare the office and tour path for business.
• Generate prospects via online advertising, business outreach, and various grassroots campaigns.
• Assist with community social media as directed, following set standards for quality and frequency.
• Provide service to new applicants to help obtain approval, coordinate leasing documents for move‑in, and conduct move‑in orientations for each new resident.
• Deliver excellent service to existing residents for their housing needs.
• Focus on resident retention by assisting with resident events and appreciation campaigns.
• Communicate and coordinate with onsite and support teams to ensure resident needs and experiences are handled with an exceptional level of service.
• Assist with package handling.
• Coordinate communication with residents via phone, email, text, resident portal, resident app, etc.
• Interact professionally with other employees, customers, vendors, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the need to communicate and coordinate work efforts with other team members and stakeholders.
• Deliver high resident satisfaction while maintaining Fair Housing Practices.
• Help address and resolve issues.
• Participate in industry‑appropriate networking groups.
• Participate in service projects and establish/maintain community contacts to promote Centerspace.
• May assist with administrative duties as directed.
• Maintain accurate records in software and files.
• Allocate effort approximately 40% marketing & sales, 40% customer service, 20% business administration.
• This role has no supervisory responsibilities.
• Standard computer package issued; mobile phone reimbursement available per company policy if required.
• Some local travel may be required.

Requirements

• High School Diploma or equivalent.
• Preferred: Background in sales.

Qualifications

• Language Skills: Ability to read and interpret documents such as lease documents, safety rules, instructions, and procedural manuals; write routine reports and correspondence; speak effectively before groups of customers or employees.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals; compute rate, ratio, and percent.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form.