Leasing Consultant

Location: Millbrook – 2121 Paces Forest Court

About the Role

Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions. They manage their own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents. Responsibilities include managing leads within the CRM, scheduling tours, showing apartments, and encouraging prospects to submit online applications.

Responsibilities

• Customer Service (30%): Deliver unmatched service to prospects and residents, guide prospects through the leasing experience, serve as liaison through application, leasing screening, and move‑in process, respond to calls, emails, chats, and texts, and encourage prospects to apply. Flexible schedule, including evenings and weekends.
• Sales (40%): Communicate detailed information about communities and apartments, conduct personalized tours that result in new leases, highlight community quality and lifestyle, develop deep knowledge of the rental process and market, employ effective selling techniques, collaborate with the onsite team to exceed occupancy goals, maintain awareness of rates and promotions, and project a favorable image of the community.
• Leasing Administration (30%): Monitor inbound leads, qualify prospects, lease apartments, follow up after tours, complete move‑in procedures, manage leads and customer experience using CRM, handle leasing requests from existing residents, run applications, communicate screening results, prepare leases, collect documentation, inspect apartments before move‑in, and master the full leasing process from post‑tour follow‑up to closing tasks in the CRM.

Requirements

• High school diploma/GED required; associate degree in Customer Service/Hospitality preferred.
• 1+ year sales and customer service experience with proven goal achievement in a fast‑paced environment (property management, hospitality, retail, or restaurant).
• 1–2 years of leasing experience in multifamily property management preferred.
• Valid driver’s license (depending on property).
• Knowledge of federal and state apartment housing laws; adherence to Fair Housing laws and leasing policies.
• High energy, sales‑driven, reliable, detail‑oriented, self‑motivated, and able to work with diverse individuals.
• Professional appearance, strong interpersonal communication (written and verbal), and sales aptitude.
• Proficiency with Yardi CRM/IQ preferred; strong skills in Microsoft Office, fair housing laws, affordable housing programs, personal accountability, persuasiveness, and closing sales techniques.

Compensation

• Competitive commission program with bonus commission and renewal commission.
• Housing discount.
• Additional bonuses and incentives where applicable: referral bonus, training coach bonus, renovation bonus, lease‑up bonus, leasing & occupancy contests.

Benefits

• Full benefits package.
• Generous paid time off.
• 401(k) with company match.
• Growth and advancement opportunities.
• Lucrative referral bonus program.
• Associate rental discount for on‑site living.