Leasing Consultant

Department: Resident Services • Reports to: Property Manager • Non-Exempt

About the role

The Leasing Consultant assists in leasing activities to maximize income and achieve community occupancy goals. All employees are expected to demonstrate leadership, commitment, and integrity.

Success is measured by resident feedback on quality and timeliness of services provided, and by resident turnover.

Responsibilities

• Ensure proper maintenance and inspect community and vacant units daily.
• Assist in day-to-day leasing operations of the community.
• Ensure model and/or show units are ready for tours.
• Maintain complete and accurate community files and records.
• Perform routine general office duties (filing, cleaning, etc.).
• Conduct prospect tours and discuss community amenities.
• Respond promptly to prospect telephone calls and internet leads.
• Review rental and move-in files for accuracy; input new residents into Entrata.
• Enter daily leasing activity into the leasing system.
• Address resident comments and/or complaints in a timely manner.
• Prepare move-in paperwork, keys, and remotes for new residents.
• Inspect make-ready apartments prior to move-in.
• Review all lease files for accuracy and completeness before move-in.
• Assist with monthly lease renewals.
• Support the community manager’s marketing and leasing efforts.
• Understand the local market and sub-market factors that impact occupancy and income.
• Complete lease applications, assist with application verification, and notify prospects of results.
• Lease apartments, improve occupancy, and generate traffic.
• Weekly competitive shopping of nearby communities.
• Conduct weekly outreach marketing.
• Update and maintain marketing binder and advertising materials.
• Perform other duties as requested to support community operations.

Requirements

• High school diploma or GED.
• Ability to work in a fast-paced environment.
• Strong communication and customer service skills.
• Ability to read, comprehend, and write simple instructions and correspondence.
• Basic mathematical skills (addition, subtraction, multiplication, division, percentages, ratios).
• Ability to apply common sense to carry out instructions and solve problems with several variables.
• Strong computer skills in Microsoft Word, Outlook, and Excel.
• Experience conducting internet searches and using online calendars/databases.

Preferred Qualifications

• Experience with Entrata or other property management software.
• Associate’s Degree in a relevant field.
• Direct leasing and/or property management experience.
• Bilingual or multilingual skills.

Skills

• Productivity: Dependability, initiative, integrity, planning/organizing.
• Customer/Resident Focus: Prompt response to needs, solicits feedback, maintains confidentiality.
• Decision Making: Sound judgment, timely decisions, problem-solving.
• Business Skills: Analytical reasoning, effective communication, quality focus, productivity.
• Job Skills: Attendance/punctuality, continuous learning, job knowledge, use of technology.
• Teamwork: Conflict resolution, cooperation, collaboration.

Physical Demands

• Frequently walk the community, bend, stoop, squat, kneel, climb stairs, push/pull equipment, and reach above shoulders.
• Grasp, grip, and use finger dexterity for tools, keys, and office equipment.
• Lifting requirements:
  • 1–25 lbs.: Constantly (50–100% of the time).
  • 25–75 lbs.: Frequently (33–50% of the time).
  • 75–150 lbs.: Rarely (less than 1%), with assistance.
• Vision: Close vision, color vision, depth perception, and ability to adjust focus for reading, data entry, and inspections.
• Speaking/Hearing: Verbally communicate via telephone and in person; receive detailed oral information.

Schedule

May include morning, afternoon, or evening shifts during the regular workweek and on weekends.

Work Environment

Professional office setting with standard equipment (computers, phones, photocopiers, etc.). Noise level is usually quiet.