Leasing Advisor

Position Summary: The Leasing Advisor is responsible for achieving and maintaining occupancy goals for the community. To achieve this goal, the Leasing Advisor must engage potential new residents, their families, existing residents, and referral sources in a manner that draws new residents to the community. Leasing Advisors are expected to close lease agreements and drive revenue for the property. Thorough knowledge of the property, competitive market, and surrounding amenities are the keys to success.

Responsibilities

• Conduct site presentations, effectively sell to prospects, and lease apartments. Site presentations include but are not limited to transporting and showing the prospect around the community, all community amenities, model apartments, and available apartments.
• Ensure leasing documents and legal documents are completed accurately.
• Effectively explain all lease and community policies to new and current residents.
• Monitor all vacancies and future vacancies to react proactively to future occupancy needs.
• Conduct follow-up activity such as thank-you notes or call-backs with prospects after initial community visit.
• Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle.
• Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and all other funds.
• Present prepared files and documentation to Property Director for final approval.
• Maintain high standards of resident service and relations by handling resident service requests and various concerns professionally and timely.
• Conduct thorough move-in orientation and apartment inspection with new residents.
• Work proactively with residents to ensure a seamless move-in experience.
• Ensure all model/show units are fit for display and checked for cleanliness daily.
• Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice.
• Understand and correctly utilize lead management system, resident portal, and all other property management software.
• Enter service requests into company software and communicate the needs of the resident clearly.
• Work closely with Service Team to ensure resident satisfaction.
• Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary, update your supervisor of the situation and document appropriately.
• Actively follow up with prospects/residents to ensure full satisfaction.
• Exercise confidentiality and trustworthiness when handling sensitive information.
• Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President.
• Create a professional and positive atmosphere when greeting future residents.
• Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful, and tactful.
• Perform any other tasks assigned or directed.

Requirements

• High school diploma or equivalent (required).
• Associate’s or Bachelor’s degree (preferred).
• Customer service experience.
• Minimum of 2 years’ previous experience in multi-family, sales, retail, hospitality, property management, or related industry.
• Excellent written and oral communication skills.
• National Apartment Leasing Professional (NALP) certification (preferred).

Skills

• Excellent customer service skills.
• Good interpersonal skills while serving residents and working with supervisor, co-workers, vendors, and contractors.
• Thorough knowledge of the competitive market and amenities surrounding the property.
• Understanding of how to promote and target an audience for leasing purposes.
• Ability to work through difficult situations and maintain positive interactions with prospective residents, teammates, contractors, and vendors.
• Proficiency in computer operation systems (Microsoft Word, Excel, PowerPoint, etc.).
• Ability to perform basic to intermediate mathematical functions.

Schedule

• Work a schedule during normal working hours, which may include days other than Monday-Friday, 9-6.
• Work in excess of 40 hours per week is likely.
• Consistent, regular, and in-person attendance during assigned hours at the workplace is required.