Leasing Consultant

About the Role

Avenue5 Residential is seeking a talented Leasing Consultant to coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role involves direct interaction with prospective and current residents to achieve maximum occupancy, ensure resident retention, and promote client satisfaction.

Responsibilities

• Focus on the needs of others by listening, understanding, and showing empathy and respect.
• Provide excellent customer service to prospective and current residents to promote a quality living experience.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
• Ensure model apartments are in touring condition.
• Orient prospective and current residents to the property.
• Process renewal paperwork and ensure documentation is delivered to current residents monthly.
• Maintain accurate and detailed records of traffic activity in the computer system.
• Follow up with prospective residents via phone, mail, or email.
• Convert phone traffic into scheduled appointments for property tours.
• Inspect apartments prior to resident move-ins and coordinate move-in/out needs with the maintenance team.
• Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
• Complete weekly leasing reports accurately and timely.
• Ensure all open and close procedures are completed daily.
• Assist with ongoing resident relations by responding promptly and accurately to requests.
• Shop competitive properties to stay informed about the market.
• Inspect buildings and grounds for safety and cleanliness, alerting maintenance to needed repairs.
• Process work order requests for residents and ensure timely completion.
• Provide clerical support such as answering phone calls, filing, and processing property invoices.
• Assist with planning and implementing resident activities to increase retention.
• Comply with all company policies, health and safety rules, and applicable laws.
• Perform other duties as assigned.

Requirements

• High school diploma is required.
• Minimum of one year of previous sales experience is preferred.
• One year of previous residential leasing experience is preferred.
• Excellent customer service and interpersonal skills.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
• Strong communication skills to interact effectively with all levels of management.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize in a fast-paced environment.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment (telephone, fax, printer, copier, key track system).
• Strong organizational and time-management skills.
• Ability to handle difficult or angry individuals professionally.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Required to complete Avenue5 Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Benefits

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness: Generous time-off plan including 10 paid holidays, a community service day, and your birthday off.
• Perks and more: Mentoring, professional development, discounts, tuition reimbursement, and a robust recognition program.

Pay

$23 to $26 per hour.

Schedule

Tuesday–Saturday.