Lease-Up Community Manager

About the Role

The Community Manager leads day-to-day operations of a Class A multifamily apartment community, driving strong financial performance, occupancy growth, resident satisfaction, and operational excellence. This position oversees leasing performance, revenue growth, team development, and resident experience while ensuring alignment with Thompson Thrift's operational standards and financial objectives.

For communities in the lease-up phase, you will partner closely with regional leadership, marketing teams, and leasing professionals to execute lease-up strategies, accelerate occupancy, build community reputation, and successfully transition the property from initial lease-up to stabilized operations.

Responsibilities

• Lead, coach, and develop on-site team members to drive performance, accountability, and exceptional customer service
• Build strong relationships with residents, proactively address concerns, and support retention and satisfaction initiatives
• Oversee financial performance, including budgeting, rent collections, expense control, revenue optimization, and financial reporting
• Drive occupancy, lease-up success, and leasing performance through marketing strategies, digital lead generation, pricing, outreach marketing, resident events, and conversion efforts
• Monitor local market trends, competitive apartment communities, lease-up performance, occupancy goals, pricing, and leasing metrics to inform operational decisions and maximize revenue
• Lead lease-up initiatives for new construction communities, including outreach marketing, grand opening activities, resident retention strategies, and collaboration with corporate marketing
• Ensure service standards are met, including timely response to maintenance requests and efficient apartment make-ready processes
• Coordinate with maintenance teams to ensure the community is well-maintained and meets quality and brand standards
• Ensure compliance with company policies, Fair Housing regulations, and all applicable legal requirements
• Prepare and analyze operational, financial, occupancy, and performance reports to support business decisions and leadership review

Requirements

• High school diploma or GED equivalent required; associate or bachelor's degree preferred
• Minimum of 4 years of progressive experience in multifamily property management; 2+ years as a Community Manager preferred
• Experience managing Class A, luxury multifamily, lease-up, or newly developed apartment communities preferred
• Demonstrated success leading a community through lease-up, stabilization, occupancy growth, revenue growth, or high-performing leasing initiatives
• Flexibility to work evenings, weekends, and be on-call as needed
• Valid driver's license and reliable vehicle required for routine outreach marketing and shopping comps; mileage reimbursement provided at IRS current rate
• Ability to meet physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation

Skills

• Strong leadership skills with demonstrated success leading high-performing onsite teams in fast-paced multifamily, lease-up, or luxury apartment environments
• Excellent communication, organizational, and customer service skills
• Strong financial acumen, including budgeting, revenue management, occupancy forecasting, leasing performance analysis, expense control, and NOI optimization
• Proficiency with Microsoft Office; experience with Yardi property management software preferred
• Ability to balance operational priorities while maintaining a resident-focused mindset
• Detail-oriented professional with strong problem-solving skills

Preferred Certifications: Certified Apartment Manager (CAM) designation

Benefits

• Values-driven culture guided by Excellence, Service, and Leadership
• Career growth through training, mentorship, and long-term development opportunities
• Work-life support including competitive benefits, flexibility, and wellness programs
• Real impact through hands-on involvement in industry-leading multifamily projects

Pay

Colorado Pay Range: $82,000 - $84,000 USD