Community Manager

About the Role

The General Manager is a dynamic business manager, community leader, and expert in maintaining thriving operational, expense, and revenue performance. This position is customer-centric, excelling in a fast-paced, agile, collegiate environment. The role demands quick thinking, excellent decision-making, general business knowledge, exceptional leadership, and innate self-drive.

Responsibilities

• Staff Development and Leadership
  • Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
  • Collaborate with Learning & Development to train, develop, and provide leadership to team members to ensure effective property operation and career progression.
  • Accountable for scheduling appropriate property staffing at all times, including after-hours on-call shifts, being the primary responder.
  • Elevate employee experience through data, conversations, and team building to ensure high morale.
• Property Administration
  • Prepare, respond, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies with partner departments.
  • Engage internal Legal department for vendor management, risk management, court appearances, and contract administration.
  • Conduct quarterly apartment inspections to assess damage and identify property improvements.
• Facilities & Capital
  • Accountable for a safe and sanitary community experience for employees, residents, and guests, including curb appeal, operationally sound facilities, common areas, and preventative maintenance.
  • Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments.
  • Maintain and audit valid building and system permits to ensure compliance with all codes and company standards.
  • Identify all capital expenditures improvements needed at the property and work with Regional Manager and Facilities & Capital Department on approval and execution.
  • Obtain vendor bids on all projects and gain approval for projects exceeding the budgeted threshold.
• Annual Turnover Process
  • Proactively plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor to ensure clear goals and expectations for team members and vendors.
  • Partner closely with Talent Acquisition to adequately staff the property for annual turnover deadlines.
  • Forecast and manage financial performance of the annual turnover process to keep controllable property expenses within budget.
  • Utilize Turnable to create, manage, and update the electronic turnover board to track progress and meet deadlines.
  • Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
  • Provide hands-on help with all turn-related tasks, including moving furniture and appliances, assisting the facilities team, organizing resident trash, and cleaning turnover units.
• Financial Performance
  • Work closely with partner departments on financial aspects such as preparing annual and capital budgets, managing expenditures, invoice entry, payroll, inventory, collection policies, forecasting, meeting revenue targets, credit card reconciliation, variance reporting, vendor service agreements, and month-end processes.
  • Proactively seek ways to add revenue and/or reduce expenses to enhance Net Operating Income.
• Customer Experience & Sales
  • Implement and maintain Scion’s customer experience philosophy, including brand integrity, reputation management, resident events, work order management, turnover, and hiring staff with a customer experience mindset.
  • Monitor customer feedback via internal surveys and reputation platforms to develop action plans for improving the resident experience.
  • Accountable for achieving all Key Performance Indicators set for the property.
  • Support the Assistant General Manager with escalated resident concerns and assist in de-escalating situations.
  • Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity.

Requirements

• Exceptional written and verbal communication skills.
• Strong time management and conflict management abilities.
• Experience with vendor management and maintaining confidentiality.
• Customer-centric mindset.
• 3+ years’ experience managing living communities and a team of 3+.
• Proficient in Property Management Systems (Entrata preferred).

Skills

• Vena (Budgeting tool)
• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• ADP (Staff schedule and payroll system)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

Benefits

• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Schedule

Working hours consist of daytime business hours, requiring non-traditional hours during peak times, emergencies, and inclement weather. The job location is at the assigned property, with periodic travel required.