Community Manager

Provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. Oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community. This role serves as the single point of contact, enhancing communication and creating effective oversight of staff and operations.

Responsibilities

• Provide leadership and direction in the development of short-term and long-range plans.
• Develop recommendations for goals and action plans to achieve Board objectives; lead annual goal setting.
• Review organization structure, job descriptions, and functions; make recommendations to the Board as needed.
• Partner with public, private, and volunteer organizations to provide community services when necessary.
• Support the activities of the various Board sub-committees.
• Maintain knowledge of all Community Governing documents and provide recommendations on revisions.
• Ensure seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to address the needs or desires of homeowners.
• Create and implement the annual working budget in partnership with the Board, subject to approval.
• Monitor and report on the monthly financial position of the association.
• Provide leadership for Board of Directors meetings, including agenda support and written/oral reports; summarize priorities and follow up.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans.
• Confer with other departments, divisions, and outside agencies, including community groups and organizations.
• Identify, develop, and implement programs to meet community needs; assess and monitor community needs for service improvements.
• Attend and participate in professional group meetings; stay abreast of new trends and innovations in community management.
• Maintain on-site visibility throughout common areas and facilities.
• Understand all agreements for corporate implementation; ensure adherence to master calendar, maintenance calendar, association budgets, and subsidy programs.
• Review corporation policies to ensure compliance with civil code, declaration, and other governing requirements.
• Perform building inspections of interior and exterior property and prepare action plans for opportunities.
• Ensure due diligence for the protection of client’s funds, property, and assets against reasonably foreseeable contingencies or losses.
• Maintain regular attendance and punctuality.

Requirements

• Bachelor's degree in business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality, or Construction; or equivalent combination of education and experience.
• State-specific certifications and licenses (preferable or as required by the state).
• A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least four years managing a staff with diverse expertise and job assignments.
• Management experience in a small or medium-sized organization, including responsibility for multiple functional departments or divisions (preferred).
• Understanding of physical building management, Condominium law, financial planning, and laws affecting property management.
• Valid Driver’s License and State Mandated Vehicle Insurance.
• Commitment to obtain CPM, PCAM, ARM, or AMS designations or equivalent.

Benefits

• Full comprehensive benefits, including multiple medical plans, dental, vision, and others.
• Time off benefits and paid holidays.
• 401k with company match.

Occasional travel may be required to attend training and other company functions.

Pay

$90,000 - $110,000 annually