Lease Administration Specialist (Contracts)

About the role

This role sits at the intersection of Sales, Legal, Finance, Operations, and Customer Support, making it a key contributor to CoreSite's customer experience and revenue operations. As a Lease Administration Specialist, you'll play an important role in ensuring customer agreements are accurately executed, maintained, and communicated throughout the organization.

Responsibilities

• Work closely with Sales, Legal, and Senior Management teams to facilitate customer and CoreSite countersignatures and ensure information presented on customer contracts and entered into Salesforce.com is accurate.
• Ensure license and lease information is accurately entered into the Salesforce.com contract repository upon contract execution and that all required documentation is obtained and communicated in a timely manner to the appropriate CoreSite teams.
• Review customer Certificates of Insurance (COIs) and partner with the Client Services team to address outstanding issues.
• Process new and expansion sales, renewals, relocations, move-outs, and assignments, ensuring accuracy and timeliness.
• Partner with cross-functional teams to identify process improvements and system enhancements that streamline Lease Administration workflows.
• Participate in special projects, including Sales training initiatives, data quality improvement efforts, and process enhancement activities.
• Promote and demonstrate behaviors consistent with CoreSite's culture and Guiding Principles.
• Interact with various departments across the organization to share knowledge, support business objectives, and promote best practices.
• Build effective working relationships with stakeholders across Sales, Legal, Finance, Operations, Facilities, Internal Audit, and Senior Management.

Requirements

The ideal candidate is highly organized, detail-oriented, and enjoys collaborating across teams to support business processes, maintain data accuracy, and contribute to operational efficiency.

Skills

• Organizational & Analytical Skills
• Self-starter who works well under pressure in a high-volume environment, produces accurate and timely results, and responds proactively to change.
• Excellent organizational skills and attention to detail while maintaining the ability to see the bigger picture.
• Strong analytical and problem-solving skills with accountability to monthly and quarterly financial deadlines.
• Ability to comprehend, analyze, and interpret complex business documents, lease/license agreements, and detailed financial summaries.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to explain processes and hold business partners accountable for following established procedures.
• Thrives in a team-oriented environment and collaborates effectively across multiple departments.
• Successful track record of working with customer and company personnel at all levels.
• Understanding of billing and accounts receivable systems and related business processes.
• Knowledge of Salesforce.com and Oracle JD Edwards is a plus.
• High degree of proficiency with Microsoft Office applications, including Excel and Word.

Qualifications

• Associate's or Bachelor's degree in Business, Accounting, Finance, or a commensurate level of directly related experience.
• Experience in customer service, billing, or lease administration is a plus.
• Experience within the telecommunications and/or real estate industry is a plus.