Learning Management System Administrator

Position Summary

The Learning Management System (LMS) Administrator is responsible for the day-to-day administration, maintenance, and support of the organization's learning management system. This role manages user accounts, permissions, course configurations, learning assignments, reporting, and system functionality to ensure a seamless learning experience for employees. The LMS Administrator serves as the primary point of contact for LMS-related support, troubleshooting technical issues, providing user assistance, and maintaining accurate learning records and data integrity. Additionally, this position collaborates with internal stakeholders and LMS vendors to support training initiatives, system enhancements, and continuous improvement of the learning technology environment.

Skills and Abilities Required

• Provide technical support and resolving system-related issues in a timely, service-oriented environment.
• Generate reports and analyzing data to track user engagement, completion rates, and learning outcomes.
• Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting resources.
• Collaborate with cross-functional teams, including instructional designers, trainers, and subject matter experts.
• Manage multiple priorities, tickets, or requests while meeting established deadlines and expectations.
• Ability to plan, prioritize and carry out multiple, complex, highly collaborative projects, ensuring goals are clear, team and stakeholders are informed, and delivery timelines are met.
• Excellent virtual and in-person communication and time-management skills.
• Ability to provide high-quality customer service when supporting users via support tickets, email, or live troubleshooting, demonstrating professionalism, responsiveness, and a solution-oriented approach.
• Solve complex problems, managing time, deadlines, priorities, and workflows and multiple projects.
• Teamwork capabilities with a focus on collaboration.

Essential Functions and Measurable Deliverables

• System Administration
• Manage user accounts, roles, and permissions, ensuring accurate setup and maintaining less than 1% error rate in permissions and roles.
• Provide timely technical support, responding to all tickets within 4 hours and resolving 90% of issues within 24-48 hours.
• Ensure data integrity and security, generating monthly engagement and completion reports and ad-hoc reports within 24 hours of request.
• Aid and support eLearning and media director with contracts and service level agreements with LMS providers and vendor on a monthly basis.
• Develop and maintain comprehensive documentation, including user manuals, FAQs, troubleshooting guides and any request from organization.