Learning Management System Administrator

Key Responsibilities

• Manage user accounts, registrations, enrollments, and access within the LMS.
• Create and duplicate courses and ensure course information is accurate and up to date.
• Respond to support tickets and user questions, generally within a 24-hour timeframe.
• Complete bulk student enrollments and teacher requests within established timelines.
• Process badges, awards, incentives, and related notifications.
• Generate and analyze enrollment, participation, and engagement reports.
• Troubleshoot platform issues and escalate more complex technical issues when needed.
• Maintain process documentation and identify opportunities to improve system efficiency.
• Monitor the LMS regularly to ensure requests and issues are addressed promptly.

Qualifications

• 2+ years of experience in technology, administration, customer support, education, or a related field.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Comfortable learning and navigating new technology platforms.
• Proficiency with Microsoft Office, particularly Excel.
• Able to work independently and manage priorities effectively.
• Prior experience with an LMS, SaaS platform, or similar system is a plus.

Additional Details

This position is approximately 15–20 hours per week and is primarily project-based, with some increased activity on Mondays and at the beginning of each month. Initial onboarding will take place in person in Denver, with the potential to transition to a fully remote schedule once the individual is fully trained and demonstrating proficiency.