Learning Management System Administrator

Role Summary

We are seeking an experienced and detail-oriented LMS Administrator to own the day-to-day administration, optimization, and governance of our Learning Management System (SAP) and its related learning technologies. This role partners with HR, L&D, Compliance, IT, and business stakeholders to deliver a reliable learner experience, accurate reporting, and scalable learning operations.

Key Duties And Responsibilities

• Serve as primary system administrator for the LMS (SAP), including user management, roles/permissions, catalogs, course and curriculum setup, enrollments, assignments, completion tracking, and reporting.
• Run the LMS content governance process, including intake/review, content standards (naming conventions, metadata, version control), ownership, and archival/retention to ensure consistency, audit readiness, and intuitive learner experience.
• Handle the project management process in Smartsheet for the L&D team, including maintaining intake/request workflows, project plans, status tracking, and stakeholder dashboards.
• Lead LMS-related projects from intake through delivery, including requirements gathering, project plans, timelines, risk/issue tracking, stakeholder communication, testing/UAT, and change management.
• Manage LMS enhancements and release cycles: evaluate new features, coordinate sandbox testing, document impacts, update procedures, and train administrators/power users as needed.
• Provide advanced troubleshooting and root-cause analysis for learner, course, and reporting issues; escalate and coordinate resolutions with vendors and internal IT.
• Maintain LMS performance and learner experience (navigation, accessibility, mobile experience) and recommend continuous improvements to increase adoption and reduce support tickets.
• Support compliance and audit requests by ensuring accurate assignments, completions, and evidence records; maintain data/privacy controls aligned to organizational policies.

Skills And Qualifications

• Bachelor’s degree in Instructional Design, Education, Learning & Development, Information Systems, or related field (or equivalent experience).
• 3–5+ years of experience administering and optimizing an LMS in a corporate environment; demonstrated ownership of complex learning operations.
• Advanced expertise with LMS administration (SAP preferred), including curricula, automation rules, notifications, catalogs, roles/permissions, and learner support.
• Strong reporting/analytics capability: ability to build recurring compliance and program reports, validate data integrity, and translate insights into recommendations.
• Project management experience leading cross-functional initiatives (requirements, timeline management, risk/issue tracking, testing/UAT, and stakeholder communication); Smartsheet experience preferred, including dashboards and portfolio-level tracking.
• Experience supporting system integrations and user provisioning workflows (e.g., SSO, HRIS feeds, SCORM content, and vendor platforms) in partnership with IT.
• Experience developing entry-level instructional design courses, including needs analysis, learning objectives, storyboarding, e-learning development, and quality assurance.
• Familiarity with e-learning content standards (SCORM/xAPI) and authoring tools (e.g., Articulate Rise/Storyline, Adobe); ability to perform basic content edits and troubleshoot course issues.
• Knowledge of adult learning principles and evaluation approaches (e.g., Kirkpatrick, ADDIE) to support course structure and measurement.
• Excellent communication, collaboration, and customer-service skills with the ability to work across all levels of the organization.
• Strong documentation and process discipline; ability to create SOPs, job aids, and governance standards.
• Demonstrates agility and resilience in adapting to shifting priorities and dynamic business needs.