Learning Management System Administrator

Responsibilities

• Administer and maintain the Learning Management System, including user access, permissions, curricula, certifications, learning paths, and course assignments.
• Configure and manage enrollment rules, notifications, completion tracking, and learning catalogs.
• Maintain organizational structures and system configurations to support business needs.
• Monitor LMS performance and recommend enhancements to improve functionality and user experience.
• Support testing, validation, and implementation of LMS upgrades, releases, and new features.
• Upload, test, publish, and maintain eLearning content and learning assets.
• Ensure compatibility of learning content with SCORM, AICC, xAPI, and other supported standards.
• Partner with Learning & Development teams to implement and maintain training programs and digital learning solutions.
• Manage content version control and archival processes.
• Develop, maintain, and distribute LMS reports, dashboards, and training analytics.
• Track learner participation, training completion, compliance metrics, and learning effectiveness.
• Support Power BI reporting and learning analytics initiatives.
• Ensure accuracy, integrity, and consistency of learning-related data.
• Serve as the primary point of contact for LMS-related issues and system support.
• Partner with HRIS, IT, and external vendors to support LMS integrations and data synchronization.
• Monitor data feeds between LMS, HRIS, UKG, talent management systems, and other enterprise applications.
• Troubleshoot technical issues and coordinate timely resolution with internal and external stakeholders.
• Create and maintain user guides, training documentation, job aids, and support materials.
• Conduct training sessions and provide consultation to administrators and business stakeholders.
• Support compliance training programs and reporting requirements.
• Ensure learning records are secure, accurate, and audit-ready.
• Maintain LMS governance standards, documentation, and system controls.
• Identify opportunities for process improvements, automation, and operational efficiencies.
• Research emerging learning technologies and recommend enhancements that improve learning outcomes and business results.
• Participate in learning technology projects, implementations, and enterprise initiatives.

Qualifications

• Bachelor's degree in Human Resources, Learning & Development, Information Systems, Business Administration, Education, or a related field; or an equivalent combination of education and experience.
• Three to five years of Learning Management System (LMS) administration experience.
• Experience supporting enterprise learning and talent development technologies.
• Experience creating reports, dashboards, and learning analytics.
• Experience troubleshooting system issues and supporting end users.
• Experience working with cross-functional teams including HR, IT, Learning & Development, and external vendors.

Additional Qualifications, Preferred Experience

• With UKG Learning, Cornerstone, Saba, SuccessFactors Learning, Workday Learning, or similar LMS platforms.
• Experience supporting HRIS integrations and enterprise software systems.
• Experience working in manufacturing, retail, distribution, logistics, or other large-scale operational environments.
• Knowledge of SCORM, AICC, xAPI, and other eLearning standards.
• Experience with Power BI or similar business intelligence and reporting tools.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication, customer service, and stakeholder management abilities.
• Strong attention to detail and commitment to data accuracy and system integrity.
• Able to manage multiple priorities and projects in a fast-paced environment.
• Demonstrated commitment to continuous improvement and process optimization.